Travellers Autobarn opened in Sydney in late 1993, at a time when there were already a number of dealers selling cars to backpackers. However, these businesses were car dealerships first and foremost, and did not really understand the needs of travellers. From the outset, Travellers Autobarn focused entirely on these special needs. As ex-backpackers, all of us decided to provide the kind of service we would expect ourselves. What you see today is the result. None of the car dealers that were selling to backpackers in 1993 still exist today!
All our branches are in the heart of backpacker areas and since 1993 we have opened several locations around Australia.
We are also proud to announce that we have opened two branches in New Zealand too.
Travellers Autobarn knows Australia inside out – it’s our home! We also know cars and love our job. Basically, the idea of travelling around Australia by bus is simply out of the question. For most Aussies, not just the adventurous ones, but students, families and retirees, the only way to see Australia is by car.
Whether you want a car for a week, a month, or a year, Travellers Autobarn has something for you! We have taken much of the risk (for backpackers) out of buying good value cars. We have also restored confidence in the buyback system with our fixed and written Guaranteed Buyback –
ONLY TRAVELLERS AUTOBARN OFFERS GUARANTEED BUYBACK IN AUSTRALIA.
Travellers Autobarn has made quality campervan rental affordable to all travellers and has a range of vehicles available for rent with free 24hr roadside assistance and access to free campgrounds. We invite you to spend some time browsing our site. We have tried to provide everything you need to plan the Aussie holiday of a lifetime! Check out our Campervan Rental & Car Hire as well as our Car Sales & Campervan Sales pages.
February: Travellers Autobarn Launches in the USA
December: The Kings Cross Carmarket – RIP
November: Golden Backpack Finalist 2009
How to avoid Break-Inns in your campervan
Bastian Graf, Marketing Manager
1800 674 374
This website is owned and operated by Periloo Pty. Ltd. T/as ‘Travellers Auto Barn’ (“Travellers Auto Barn”) and may contain information and material from Travellers Auto Barn, its subsidiaries and other related companies (collectively, “we”, “us”, and “our”). Your access to and use of the information, materials and services provided on this website is conditional upon your acceptance and compliance with the terms, conditions, notices and disclaimers contained on this website (“Terms”). Your use of this site will mean you accept these Terms.
Intellectual Property Rights
Our name and logos are registered trade marks and may not be used without our written consent.
You agree that all the materials displayed on or available through this website, including without limitation any and all names, logos, data, information, graphics, underlying software, displayed on or available from this website are protected by copyright, trade mark and other intellectual property laws and are available for your personal use only.
You must not copy, modify, alter, download, publish, broadcast, distribute, sell or transfer any such materials unless expressly provided for in these Terms or with our express written permission.
Links to other websites
Links to other websites are provided for your convenience. we do not control these other websites and cannot be responsible for the content or accuracy of the information or other material on these websites. Unless expressly stated on this website, the provision of a link to an external website does not constitute an endorsement or approval of that website or any of the products or services on that website. We will not accept any liability for your access, use or reliance of those websites.
Before disclosing your personal information or using other websites, we suggest you examine the terms and conditions of those websites, as they may differ from this website.
You must obtain our written permission to make any hyperlinks with this website.
Limitation of Liability and disclaimer
The information provided on this website has been compiled for your convenience. We make no warranties about the reliability, accuracy or completeness of any information contained on the website or that your access and use of the website will be uninterrupted or error free.
Except where we are unable to exclude our liability by legislation, we, our employees, agents and contractors will not be liable in any way to you or anyone else for any loss or damage, however it arises (whether in contract, tort including negligence, or otherwise) out of or in connection with your access and use of this website.
In the case of goods or services supplied or offered via this website, liability for breach of an implied term which cannot be excluded by legislation, is limited at our option to either, the supply of the goods or services (or the equivalent goods or services) again or the payment of the cost of having the goods or services supplied again.
Our limitation of liability in these Terms applies to direct, indirect, consequential, special, punitive or other damages that your or others may suffer, as sell as damages for loss of profit, business interruption or the loss of data or information, even if we are informed of their possibility.
Changes to these Terms
We reserve the right to amend, modify, add, delete and make corrections to the website at any time without notice.
Personal information is information or an opinion, in any form and whether true or not, about an individual whose identity is apparent or can reasonably be ascertained from the information or opinion.
There are further special provisions which apply to the collection of some personal information which is known as sensitive information. This includes health information and information about a persons’ race, ethnic origin, political opinions, membership of political, professional or trade associations, religious or philosophical beliefs, sexual preferences and criminal history.
Collection of personal information by us
The kinds of personal information we collect and store will depend on what products and services you request from us. However, it may include (amongst other things):
For all transactions involving personal details we use a secure SSL connection (Secure Socket Layer) to protect this information. This encryption technology ensures that your details cannot be viewed or intercepted by third parties during the transfer process, making it even safer than making a booking over the phone.
Despite this, if you do not wish to transfer personal information or credit card details to us online you will not be forced to do so. You can pass these details on to us via the phone.
How your personal information will be used
We collect your personal information so that we can use it for our functions and activities, which include, amongst other things:
If you do not provide us with your personal information, we will be unable to do one or more of the above (including being unable to accept any bookings/orders).
If you also subscribe to our mailing list, we may e-mail to you updates about our products and services. If you do not wish to remain a subscriber to our mailing list or otherwise receive updates on our products and services, you are able to remove your details from the subscriptions list at any stage. Your details will not be forwarded to 3rd parties.
Exchange of personal information with third parties
Personal information we collect from you may be disclosed:
Such disclosure may include the transfer of your personal information between countries.
We may also obtain personal and other information from some or all of the above to enable us to provide our services or products to you. When we obtain personal and other information from third parties whom we are referred to by you, we will assume and you will ensure that you have made that third party aware of the referral of the persons and purposes involved in the collection, use and disclosure of the relevant personal or other information.
Use and disclosure of personal information by us
If we use or disclose your personal information for a purpose (the “secondary purpose”) other the main reason for which it was originally collected (the “primary purpose”), to the extent required by law, we will ensure that:
Generally, the type of personal information we collect about you is the information included in your application, for example, your name, mailing address, telephone number, e-mail address, career history, education details or other information relating to your career.
In considering your application, we may also obtain personal information about you from third parties, for example, from your previous employers or nominated referees. We may also collect sensitive information about you such as information about your health (including any disability) or any criminal record that you may have.
We collect personal information for any one or more of the following purposes:
If you do not provide us with the information we seek, we will be unable to do one or more of the above.
We may disclose your personal information to:
If we engage third party contractors to perform services for us which involves handling personal information we will take reasonable steps to prohibit the contractor from using personal information except for the purposes for which it was supplied.
Site visit information
When you visit our website, we and/or our contractors collect general information about your visit which may include your server address, the date and time of your visit, the pages you accessed, the information you downloaded and the type of Internet browser you used.
We and/or our contractors may use this information in anonymous, aggregated form, for statistical purposes only, to assist us in improving the quality and usability of our website.
This website uses Google Analytics (www.analytics.google.com) to collect visitor behavior data. This data is collected anonymously to be used for marketing and optimization purposes. All visitor data is saved using an anonymous user ID to aggregate a usage profile. Cookies may be used to collect and save this data, but the data remains strictly anonymous. The data will not be used to identify a visitor personally and are not aggregated with any personal data. The collection and storage of data may be refused at any time with respect to subsequent services.
Cookies are recognisable to our server if you enter our website, therefore making it easier and faster for you to search on our site. They also enable us to determine which of our pages are viewed most often.
You can adjust your internet browser to reject the transfer of cookies to your system without reducing your ability to access our entire website.
Access and correction of your personal information
You can ask to obtain access to your personal information that we and/or our contractors hold, although under some circumstances permitted by law, we may not provide such information to you. Also, we may not be able to require our contractors to provide personal information to you.
We may ask you to put your request in writing and pay a reasonable fee levied by us for this.
It is important to us that the personal information we hold about you is accurate, complete and up to date. If you are aware that this is not case and would like your personal information corrected, or simply desire access to your personal information, please contact our Privacy Officer.
If we decide not to correct or provide you with access to your personal information, we will give you our reasons for our decision.
If you have a complaint about the way we have dealt with your personal information, please contact us at the above telephone numbers and ask to speak with our Privacy Officer.
We will make all reasonable attempts to respond to your complaints or requests.
Please contact our Privacy Officer if you have any queries about the personal information that we hold about you or the way we handle that personal information.
Privacy Officer Contact Details
Phone +61 2 8323 1555
Fax +61 2 9316 9257
Post PO Box 6112, Alexandria, NSW, 2015
These Terms and Conditions are designed to be as simple as possible, while at the same time clear and comprehensive enough to avoid misunderstandings and future disputes. Travellers Auto Barn’s system was developed over many years of listening to our customer’s needs and concerns. If you understand the system and use it to your advantage you will be very pleased you chose to buy your vehicle at Travellers Auto Barn.
Cairns, Perth, Darwin
|Monday to Friday||0900 – 1800||0900 – 1700|
|Saturday||0900 – 1800||0900 – 1300|
|Sunday & Public Holiday*||1030 – 1500||Closed|
*Christmas Day, Boxing Day, New Years Day, and Good Friday – Sydney Branch is Closed
This document contains the Terms & Conditions for your purchased vehicle, and forms a contract between yourself (the owner) and Travellers Auto Barn. Both parties are legally bound by the content within this document. You are obliged to read this document thoroughly and ask for clarification of any points you do not understand. Thank you.
Payment can be made by cash, traveller’s cheque, bank cheque or direct deposit, all in AUD. Credit card payment is also accepted. All terms are negotiated as a cash price and payment by any credit card will incur a 2% surcharge. Payment of the deposit will not incur the surcharge however if the balance or any part of the balance is made by credit card the fee will be incurred and calculated on the total amount, including the deposit, paid by credit card.
Travellers Auto Barn will refund 100% of the vehicle’s price in the first three days if there is a serious mechanical issue with your purchase. Before a 100% refund will be authourised the vehicle will be checked by our mechanics and you must allow Travellers Auto Barn the opportunity to rectify the problem before a refund can be granted. If the problem cannot be rectified, we will offer you the choice of an alternative vehicle or a full refund. We do not offer full refunds to those people without genuine mechanical concerns. We will not offer refunds to people who have changed their mind about buying a car, met up with friends who have a car, decided to catch a bus, bought another car, think they can no longer afford the fuel costs, decide the car is too big, too small, too red, too blue, too fast, too slow, or for personal reasons.
The car must be returned to Travellers Auto Barn within 3 days from the date of purchase. Refunds cannot be authourised on weekends. If your 3 day period expires on a weekend return the vehicle on the third day, and call Travellers Auto Barn before 10.00am Monday morning to arrange repair or a refund. You will be liable for any repairs needed to return the vehicle to the condition in which you received it. If you are eligible for a refund you will also receive a full refund on any insurance purchased. If you have paid by credit card you will not receive a refund of the 2% credit fee.
Travellers Auto Barn will rectify within reason any problem that arises during your first 14 days. All parts and labour will be supplied free up to the claim limit (please refer to Claim Limit below). The vehicle must be returned to the Travellers Auto Barn branch where the vehicle was purchased within 14 days of the date of sale. It is STRONGLY ADVISED that you stay within a 50 km radius of the TAB branch where you purchased the car until you are completely satisfied, or 14 days has expired. If you are within the 50 km radius and require a tow Travellers Auto Barn will pay the towing charges. Outside the 50 km radius you will be responsible for all towing charges.
This warranty does not apply to the LPG System of vehicles that run on LPG. In the case of 4WD’s this warranty does not extend to Engine & Gearbox Cover. Excludes work required due to damage, misuse, abuse or neglect of the vehicle since the date of sale. We do not pay for repairs within the first two weeks if you cannot return the vehicle to a TAB branch. If you are unable or unwilling to return the vehicle to a TAB
branch you are not eligible for this warranty. We do not offer compensation by way of accommodation or alternative vehicles whilst the work is being completed. Travellers Auto Barn will not be responsible or make any repairs for claims submitted under this warranty after the 14 day period has expired.
Claim Limit: All vehicles, no matter what make, model, year, type etc are limited to claim up to $1000 in total (e.g. one claim totalling $1000 or multiple claims totalling $1000) on items covered by Travellers Auto Barn Warranties.
Please refer to the Combined Financial Services Guide and Product Disclosure Statement for more information regarding this product. Please refer all correspondence regarding this product to Australian Warranty Network, contact details can be found in your Combined FSG and PDS booklet.
Travellers Auto Barn – 5,000 Km / 3 month Australia Wide Engine & Gearbox Warranty
Does not apply if you are covered by any other warranty or breakdown insurance, specifically AWN mechanical breakdown warranty Period of cover – Travellers Auto Barn’s responsibility and liability ceases once the vehicle has travelled 5,000km, or once 90 days (whichever occurs first) has passed, since the date of sale. In the event
that you cannot prove the exact distance travelled due to a faulty odometer or for any other reason the validity of the claim will be at the sole discretion of Travellers Auto Barn.
Limit of Liability – The warranty covers the reasonable cost of repairs only and does not extend to any costs incurred in reconditioning or improving the vehicle or part thereof to a condition superior to that at the time of the sale.
Period of cover – Travellers Auto Barn’s responsibility and liability ceases once the vehicle has travelled 5,000km, or once 90 days (whichever occurs first) has passed, since the date of sale. In the event that you cannot prove the exact distance travelled due to a faulty odometer or for any other reason the validity of the claim will be at the sole discretion of Travellers Auto Barn.
Limit of Liability – The warranty covers the reasonable cost of repairs only and does not extend to any costs incurred in reconditioning or improving the vehicle or part thereof to a condition superior to that at the time of the sale.
Engine & Transmission Claim Limit:
o All vehicles, no matter what make, model, year, type etc are limited to a claim limit of $1000 in total (e.g. one claim totaling $1000 or multiple claims totaling $1000)
Vehicles with a purchase price in excess of $15,000 are not covered under this warranty. Warranties on vehicles in excess of $15,000 must be negotiated individually at the time of sale. 4WD’s are specifically excluded under this warranty, unless the driver(s) has in conjunction with TAB successfully completed a TAB recognized 4WD Driver Training Course within 3 days of taking possession of the vehicle.
Engine; – Mechanical components contained within the cylinder head and block, camshaft, cam followers, push rods, rockers, rocker shafts, timing gears, sprockets, piston and piston rings, gudgeon pins, connecting rods, crankshaft, balance shafts, oil pump, oil pump drive
mechanism, distributor drive shaft or gear, timing belts or chains.
Transmissions: Manual; – Mechanical parts contained within the gearbox, i.e.; gears, shafts, bearings and bushes, synchro hub and selectors, clutch.
Transmission: Automatic; Mechanical parts contained within the casing i.e.; gears, torque converter, oil pump, shafts and bearings, valve block and govenor bands.
Specific Exclusions: Head gaskets, oil leaks, burnt or pitted valves, electrolysis, service items such as replacement oils, filters, fluids, coolant, plugs, points, fuel pump, distributor, water pump, cooling fan, viscous hubs, welsh (core) plugs.
General Exclusions: This warranty does not cover repair or replacement of the following
1.) Items required by way of normal servicing and maintenance.
2.) Items damaged as a result of misuse, abuse or neglect of the vehicle.
3.) Damage as a result of the continued operation of the vehicle after a defect has occurred.
4.) Items fitted or repaired after the sale of the vehicle other than those repairs effected by Travellers Auto Barn at one of its branches.
5.) Items damaged as a result of fire, flood, hail, theft, or deliberate act.
6.) Problems resulting from racing, rallying unsealed roads, or overloading of the vehicle.
NOTE: Travellers Auto Barn shall not be liable or held responsible for any damage occurring from overheating or lack of oil or water, so please maintain your vehicle.
Call Travellers Auto Barn on FREECALL 1800 674 374, select option 4, and have your vehicle registration number ready. Travellers Auto Barn will not be responsible, liable, or make any payment for repairs commenced or incurred without the company’s prior authourisation. It is recommended you request a work order number from Travellers
Auto Barn. Travellers Auto Barn reserves the right to direct the vehicle to it’s preferred repairer. All repairs must be performed by a licensed motor vehicle mechanic in a workshop approved by Travellers Auto Barn. Authorization is dependant upon a check that your particular claim is valid. An independent inspection of the vehicle may be ordered by Travellers Auto Barn to check the validity of the claim. If the claim is valid Travellers Auto Barn will, at its discretion, arrange for or give approval for an approved repairer to repair the vehicle.
This is a mechanical breakdown warranty for used vehicles, therefore a part may be worn but still quite safe and serviceable. No reimbursement shall be sought or given for work commenced without Travellers Auto Barn’s approval. Travellers Auto Barn shall not be liable or responsible for any damage occurring if the vehicle is left unattended or being towed. Travellers Auto Barn shall not be held responsible for any delays due to lack of supplies of parts or any materials needed to complete any work undertaken. The warranty is not transferable to another person or vehicle.
We cannot stress enough the risks of continued driving if your car begins to overheat, or if it has a known cooling system problem of any kind. If your temperature gauge moves in a direction that is a departure from normal, stop immediately, investigate, call for roadside assistance 131111 and call Travellers Auto Barn on 1800 674 374 ext 4. Do NOT wait for it to cool and drive again as you may cause further catastrophic damage to your engine, for which you WILL be held liable. Driving with an inoperative temperature gauge voids all insurance coverage and may result in the hirer being held liable if overheating occurs.
The hirer/driver is responsible to check, at least daily and maintain all fluid levels and must immediately rectify and report to the Sydney office on 1800 674 374 any defect of which you become aware however slight.? Topping up a vehicle that is losing water somehow is not rectifying the problem. Rectification means a fit and proper diagnosis and repair. Travellers Auto Barn cannot stress enough your responsibility in this regard. Continued operation of the vehicle after a defect has occurred may lead to serious consequential damage to the engine for which you will be held responsible.
A $50 administration fee will apply to each Traffic Infringements received by Travellers Auto Barn resulting from the rental and will be automatically deducted from your bond.
The vehicle papers you receive from Travellers Auto Barn (FORM 8’s) are valid proof of ownership, and will allow you to on-sell the car to any person in any state. It is your responsibility as the new owner to take the Form 8’s the NSW Motor Registry (RTA) to pay your Stamp Duty (3%) and Transfer Fee ($40) within 14 days of the date of sale. If you fail to pay these taxes within the 14 day period you will be charged a $70 late fee if you decide to pay. If you are stopped by the Police and asked for proof of ownership the Form 8’s prove that you are the legal owner of the car. If you sell the car before you decide to pay these taxes the new owner will not be responsible for the payment of your taxes. If you intend to extend your registration at any stage during your travels you will be required to pay the tax before being permitted to extend your registration.
The vehicle papers you receive from Travellers Auto Barn are valid proof of purchase and will allow you to on-sell the vehicle to any person in any state. It is the dealer’s responsibility to affect the transfer. The customer is required to bear the cost of the Victorian registration which is $27.50 transfer fee plus $8 per every $200 of the sales price for stamp duty. The cost of transferring the vehicle into your name is not included in the sale price.
The vehicle papers you receive from Travellers Auto Barn are valid proof of purchase and will allow you to on-sell the vehicle to any person in any state.
Vehicles will only be accepted for Buyback between 9:00am to 12:00 noon Monday to Friday. Please read the Terms and Conditions on the back of your Guaranteed Buyback Form for more important buyback information.
Once a deposit is placed on a vehicle with any Licensed Motor Dealer you are legally bound to purchase that vehicle and payment in full is expected. You are not legally entitled to a refund of the deposit. Travellers Auto Barn will never demand full payment if you decide after placing a deposit that you no longer wish to purchase the car. However, Travellers Auto Barn will only refund deposits in exceptional circumstances and entirely at its discretion.
NRMA road service is provided under the Travellers Auto Barn Fleet Membership. The vehicle is covered and Travellers Auto Barn remains the member under the membership name of Periloo Pty Ltd. Please refer to your Travellers Auto Barn NRMA / Phonecard for Membership details. Do not quote your own name when requesting road service, as they will not recognise you as the member. The coverage provided is Standard; please refer to the NRMA for details of membership benefits, services and coverage.
Once a deposit has been received by Travellers Auto Barn for a vehicle purchased over the inetrnet, you have committed to purchasing a vehicle from Travellers Auto Barn and are therefore covered by the standard terms and conditions outlined above. Travellers Auto Barn will either show you a vehicle description of this vehicle prior to committing to a deposit, or agree/commit to purchasing a vehicle as per your specifications. Once the deposit is received the vehicle is considered SOLD. If you decide upon arrival that you don’t want, like, need the vehicle for whatever reason, Travellers Auto Barn will try to accommodate you with an alternate vehicle, but responsibilitywith respect to refund is limited to the terms and conditions outlined above.
You, the purchaser acknowledge that you are buying a used motor vehicle and that whilst every effort is made to ensure the smooth operation of your vehicle, problems can arise that are related to the age and value of the vehicle. Regardless of the warranties and service
offered, it remains the responsibility of the purchaser to exercise due diligence in the purchase of any motor vehicle. effective January 12, 2005
All online quotes / bookings require a minimum of 10 days – for less days (min. 5 days) please contact us directly or fill out one of our rental enquiry forms. Please be aware over X-mas, New Years Eve & Easter different minimum rental days apply.
When the bond is pre-authorised, no money is physically deducted from your credit card, the funds are frozen for a period of approximately 14 days and then automatically released back to you. For the zero bond option, we will only take an imprint of the credit card.
Travellers Autobarn is open 6 days a week to answer any of your phone calls (except public holidays).