CUSTOMER EXPERIENCES

Our customer experience page is completely dedicated to our customers and sharing their travel journeys throughout Australia – get real insights from other travellers who have explored Australia in a campervan and get ideas for your own journey. Select below from a range of customer stories, customer road trip videos, roadtrips pics & online feedback! Have an epic roadtrip through Australia!

Journey to Barrington Tops

Jess and Ben’s East Coast Road Trip – Part 1

Solo Trip through the NT

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Not convinced yet? Check out some of the amazing customer road trip videos as well as online reviews (okay – so we are promoting us – Travellers Autobarn – a bit here). It is all about the journey and the experience – and Australia is all about nature so start your road trip adventure today!

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What People are Saying

We had the best experience with Travellers Autobarn! When we piced up the car, Toni Anne welcomed us with open armes. She guided us thrue everything and made the rental very easy! The car is very practical and the service from the company was vert good! Best woman and service we have ever met! A BIG thanks to Toni Anne!! Love from Anne and Ingrid:))read more

Ingrid Sofie Indrebø

12:38 20 Sep 18

Not actually at the airport. Seem to be ok; nice staff.

Greg Perkins

17:10 01 Sep 18

I recently returned from a fantastic 4 weeks vacation with my friends, travelling from Sydney to Cairns in the HI5 Campervan. There were some minor damages in the Van, which we discovered bit by bit during our ride, for example broken casings and the defect (yet usable) gas stove. But considering that the car had run 600.000km already when we got it, it was in a very good condition. None of the damages stated a serious problem, and it is obvious that things get damaged when an object is used this frequently. The Van was absolutely clean when we picked it up. Pillows, sleepingbags, sheets as well as the pans were wrapped in plastic, making everything as hygenic as possible.Now besides the very pleasing occurence of the van, I need to mention the extreme friendliness of the staff at Travellers Autobarn. During the pick up there were some confusions and problems, but the Lady in Cairns (unfortunately I do not know her name) was patient and tried her best to help us - successfully. The staff in Cairns was just as friendly when we returned the car.Overall a great vacation! Due to the smaller damages I will not give five stars, though. However I would recommend Travellers Autobarn to any roadtrip enthusiasts!read more

Nyucify

09:48 30 Aug 18

Budget but brilliant! Fully stocked van, very clean equipment and bedding etc. Could not fault and will use again

Stephanie Hall

03:55 26 Apr 18

We hired a car in a relocation deal and the customer service was excellent. The car was in fine working order and staff were very helpful. Be warned: speak to staff beforehand about how tolls work in Australia if you’re not sure. Tolls are very confusing/unfair in Australia and you need to avoid admin fees ($75 a pop!).read more

Caleb Spencer

05:50 17 Apr 18

A perfect place for a night after a 2 weeks long Travel from Cairns to Sydney. My congratulations to the council and Autobarn vehicle .100% recomended. Ref #50585

Eduardo Riveros

20:59 25 Mar 18

Very comfortable campervan, we have been traveling for two weeks and I feel like at home. 100% recomendavld. It has everything qhat you need. #50585

Valentina Carrasco

20:57 25 Mar 18

Just picked up a Chubby at Travellers Autobarn, Sydney. Toni-Anne was super helpful and friendly and dealing with loads of other customers too. Went the extra mile to ensure we were set up for our one week trip. Thanks very much!read more

William Telford

01:14 21 Mar 18

We weren't really familiar with the different rental companies in Australia but after contacting a few we decided on Travellers Autobarn. From booking our rental to pick up and drop off, everyone from the team that we encountered were super friendly and professional at the same time. Everything went really smooth and we always felt like we were in good hands.At first we weren't sure about going with a station wagon but in the end we were very happy that we did. With the station wagon we had the flexibility of sleeping where we felt most comfortable with the temperature that day. Sometimes we slept in the station wagon (more than enough room for 2), the tent (that comes included), or a hostel with air conditioning (and not feeling bad about spending the money on that as we weren't spending much per day on the rental anyway). In the end it was the perfect option for us!read more

Kyrstie Wade

01:26 11 Mar 18

Outstanding service, Truely the Backpackers Dream, wether its a 4WD in Alice Spring's, to site seeing in Sydney in the legendary Hi-Top. Travellers Autobarn is the 5 star option

Tom Burke

01:23 28 Feb 18

Great vehicle- The Chubby was perfect for two to travel in comfort. Ours was obviously still quite new and clearly just been refitted, so was very easy to drive and enjoy! When a medical emergency cut our trip short, the team at Travellers Autobarn were very helpful and considerate, I really can't fault the service! The only issue I could find was that the electrical hook-up point didnt seem to work - the cable just wouldn't stay snug, meaning the one night we actually bothered with a powered campsite was a bit of a waste. It didn't really impact us anyway as keeping mobiles charged was easy with all the extra USB points in the van ;) If you were going to be charging laptops/camera batteries, I would recommend you give everything a little test-run on pick-up, just to be sure!I'll certainly be using TA again in the future; every other backpacker van we passed on our journey just didn't compare to our suprisingly spacious Chubby :)read more

Mathew Tomaney

05:54 14 Feb 18

This was the second time we choose Travellers Autobarn as our rental company in Australia. Last time we booked a Kuga Campervan, but this time we went for the Chubby Camper as we wanted to experience the real vanlife.The guys from TA were very nice and helpful when we checked in at the station in Melbourne. We had a bit of a problem with our credit card (our limit was reached) but they did everything they could to help us solve the problem. Thanks again for your patience we really appreciate it!Driving the van was easy and comfortable with a lot of space in the front cabin. It has a really good built in air condition that guaranteed having always the temperature we needed (heat in the morning, cool in the afternoon).When we compared our van with others we realized that ours was slightly bigger what we really appreciated. We were pleased with the extra room we had. Especially when you are a bit taller you will be very happy with this van for sure. We spent 8 nights in this van and slept every single night so good! Very comfy cushions, pillows and good quality sleeping bags.The equipment of the van (kitchen stuff, sleeping bags, pillows, towels etc.) were in good condition, some of them even brand new. We got everything we needed and were content with the provided equipment. All in all we had a great time and were glad we’ve chosen Travellers Autobarn again.Have a safe trip guys! Enjoy :)read more

Melanie Stocker

09:37 14 Dec 17

2 weeks ago, when we picked up our van, we met the most lovely lady welcoming us! Thank you so much, Toni-Anne, for everything! :) you are a true gem and we would always book again with Travellers Autobarn!read more

Nicole

07:54 07 Dec 17

2 WEEKS ROADTRIP WITH THE KUGA CAMPERVANWe had a great experience with Travellers Autobarn and can highly recommend this rental company. The customer service is excellent and we felt very welcome and well informed by the lovely staff. Our Roadtrip with the Kuga Campervan was amazing, so comfortable and cosy. Everything in the car was in good condition and worked without any problems. Would definitely choose Travellers Autobarn again!read more

zweidiereisen

01:33 26 Nov 17

We hired a chubby campervan at travelers autobarn. We got helped by Tony Anne, she was a great help and took the time to help us and did a great job! Thankyou. Would definetly recommend!

Lexi Francke

00:08 25 Nov 17

We have had such a good time in our campervan! The crew at Travellers Autobarn are very helpful, friendly and professional. A special thanks to Toni in Sydney, despite checking in people for about four or five different vehicles she was attentive to everybody, including providing cold fresh coconuts while we waited.To new customers: do bare in mind it takes quite a while to process the paperwork, check the vehicle over and do all the other bits. This is normal for renting a vehicle, be patient.read more

Abby Kl

02:22 17 Nov 17

Toni-Anne has great customer service and made the whole pick up experience very easy, answered all our questions and had all the information. The vehicle we received was great, didn’t have a problem with it for the 6 weeks we hired it, did have to change a tyer, but overall great value for money. The company sorted out a new tyer for us right away, which we picked up the next day and only took an hour!read more

Eleanor Paterson

01:05 10 Nov 17

I have had the best experience with Travelers Autobarn.The vehicle was very clean and it had everything I needed for three weeks trip. It is well designed with everything you need on the road. Water tanks are enough for three days use. easy to fill up fresh water and depose of the Gray water with all the connections inside the storage are. It had enough storage for all my bags. the LPG gas bottle was enough for me the whole trip and can be filled in any petrol station and it had the generic connection. battery had enough charge to last. I was freedom camping most of the time and I didn't need to go to campsite. It has a 2xUSB charging ports to charging while you camping. It has electricity points if you connected the Van to powered site.The van have enough space to stand up comfortably with no issues(I am 6.2).Mechanically the van was great. I drove almost 4000km with not a single issues.The staff member both on pickup and drop off were very professional and helpful. On pick up they recommended some places to go which was great. Joseph was great and explained everything about the vehicle and gave me enough tips for driving in NZ. I had to call the centre twice in my trip. The staff answered and helped me in every way I needed. When dropping the van off staff were very welcoming and made the transaction very fast and easy.I highly recommend this company staff members are very professional and makes you feel like family. The vehicle is fully equipped with everything you need, and it was in great mechanical conditions.Thank you Joseph, Mike, and everyone else I dealt with. Great experience in every aspect of Itread more

bach adba

04:09 02 Sep 17

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Are you a blogger, influencer, or content creator? We are always looking for the next talent who can describe in their own words – or via photos and videos – the campervan road trip experience across Australia. Customers simply tell the road trip adventure so much better than we ever could do.