CUSTOMER EXPERIENCES

Our customer experience page is completely dedicated to our customers and sharing their travel journeys throughout Australia – get real insights from other travellers who have explored Australia in a campervan and get ideas for your own journey. Select below from a range of customer stories, customer road trip videos, roadtrips pics & online feedback! Have an epic roadtrip through Australia!

Campervan Travel Darwin to Melbourne (8)

Exploring the Red Centre: Our Darwin to Melbourne Road Trip

Journey to Barrington Tops

Jess and Ben’s East Coast Road Trip – Part 1

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Not convinced yet? Check out some of the amazing customer road trip videos as well as online reviews (okay – so we are promoting us – Travellers Autobarn – a bit here). It is all about the journey and the experience – and Australia is all about nature so start your road trip adventure today!

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What People are Saying

We booked a van for 4 days to chill out at south coast. It was my first van experience and first manual car I was driving in Australia. And I loved it. The van was pretty comfy and had all we needed. Staff was very friendly and helpful, they explained everything we needed to know about how to care for the van. Drop off was stress free and easygoing. Adorable experience!read more

Savchenko Petr

13:39 16 Sep 20

Friendly staff, good vehicles and good price

Daniel Felipe Londono Gomez

04:02 03 Sep 20

We had a fantastic trip, lived out of the camper for 2 weeks and had everything we needed. Will definitely use again!

Chris Gill

00:42 03 Sep 20

I purchased a hi5 campervan. The buying experience was great, the staff are friendly and very easy to deal with. Everything from the try before you buy to get a feel for the vehicle, to buying the camper was extremely easy. After a couple of months I had some trouble with the van and with no questions asked they fixed it under warranty. I would highly recommend buying a campervan from them.read more

Ryan

20:47 24 Aug 20

Great service when collecting, nothing was any trouble - helped make our goldcoast adventure a holiday of a lifetime!

Alex McAllister

22:46 27 Feb 20

Loved our trip. It is such a great experience travelling Australia, in a campervan. Yes there were bushfires in Australia while we were there, but it is such a large country there was lots of places that were not affected. So we still had a trip of a lifetime. Big thank you to Julie and Scott for helping us ease our nerves about the fires, and give us suggestions on where to go instead.read more

Eric Hellman

22:47 11 Feb 20

Had a great trip in our van, had no issues while on the road and the staff were great. Gave us a detailed tour of the vehicle and gave us some helpful apps to avoid paying any unwanted fees. Thank you Scott and Julieread more

Jack Koch

23:15 06 Feb 20

Had a great trip with Travellers Autobarn, Definitely will recommend to anyone, especially the Kuga van it is worth the extra money. Customer Service was great, answered all questions and was very friendly. Thanks Scott and Juli.read more

Beka H

02:53 20 Jan 20

Was very busy the day we collected vehicle, but Julie was very professional and got us through the paper work quick and easy. Scott was also very funny when showing us around the vehicle.

Carly D

22:44 14 Jan 20

Hired a Kuga Van, had a great trip from Sydney to Melbourne, Van was good, the customer Service in Sydney was Great, Julie and Scott were very helpful and answered my questions, were very professional, yet fun at the same time.read more

Patrick B

21:50 14 Jan 20

My girlfriend and I were more than happy with our choice to book with Travellers Autobarn for our stay and would definitely book again with you! We can only recommand hiring a car with them. Not only we found our campervan in good condition and well thought through equipped. Also Scott was more than helpful when checking in to our Campervan. We had issues with our booking agency but he is helpful, professional and on a personal level indeed very caring! He provided us all information we needed and offered us a freshly opened coconut to start our holiday perfectly relaxed. We rented a Toyota Hice Hitop, which was really the best choice for our stay. Thank you for the great service.read more

Bernd

10:08 29 Nov 19

A year ago we bought an ex-rental Toyota Hiace (HiTop) at TA Sydney. We were entirely new to the process of buying a car and TA really helped us with every step. Special thanks to David Juenemann, who left the van to us in excellent condition and answered all of our questions. We went back for a service twice at TA, because we know it is the best! When you are looking for a roadtrip adventure, we would a 100% recommend to go to TA for your vehicle (rental or for sale). Our van is still in great condition and we're looking forward to our adventures with it for another year in Oz!!read more

Eva Jacobs

00:04 06 Nov 19

Thanks Scott for all your help. Best of luck with RWC 19 😁😁 Happy Campers

Megan Harper-smith

01:12 21 Oct 19

Excellent service travelling the East Coast of Aus. Great service down at the Sydney office with Scott. Will be travelling New Zealand next with this company.

Oliver Baxter

03:36 16 Oct 19

amazing customer service from Scott. Answered any queries we had, showed us the ropes and made us feel comfortable with the vehicle. The camper van was very clean and exactly what we wanted. Very satisfied :)read more

Charlie Jones

02:15 12 Jul 19

Scott was really welcoming, friendly and funny from the very first second and came to us straight away to help us as we arrived. Everything was shown and explained to us and even though we had to wait a bit because they needed to fix a small thing, we were shortly after on the road with two chairs which we got for the waiting, without us asking or complaining! Awesome, fast, and professional with the perfect touch of fun!!read more

Anna Steeg

11:59 03 Jul 19

Check in was simple and easy! Scott was super friendly and helpful making it a breeze! The van was clean and clear instructions to get going with your trip.

Chris Sparrow

01:39 13 Jun 19

Excellent service, great Campervans, very friendly staff!The best price/quality you can find in Australia for sure!!

John Luchies

06:31 12 Jun 19

Great place and staff! Scott was super helpful and friendly! Would recommend to anyone :) Thank you for your help Scott!

Sarah Bowen

01:04 12 Jun 19

The staff (scott) was super friendly and he also gave us some extra trip for along the road. Check-in was very quick and easy

Michelle Kessler

01:40 26 Apr 19

Had a wonderful check in experience with Scotty. It was quick and thorough and answered the long list of questions we had easily. Looking forward to our trip! Thank you so much!

Charlotte Sarti

02:02 11 Apr 19

We bought our beloved Mitsubishi Express from Stefan from Travellers Autobarn in Cairns.Travellers Autobarn, especially Stefan, was so helpful and answered all our questions during our trip, even 3 months after we bought it. Once another car hit our van and our bumper was broken. Travellers Autobarn in Sydney fixed it for free! And also when we broke our camping chairs they gave us new for free. We would absolutely recommend the company and we would by a van again from them!Even if our van has run many kilometers, we never had any problems with it. It’s so nice that the car was fully equipped, so we didn’t have to buy anything. We had an amazing time at the east coast with it! We couldn‘t have found a better car for our trip!read more

Leonie Lütkeschümer

12:33 10 Apr 19

Check in was super easy! The van was all set and waiting for us and Scott walked us through every aspect of the van. It was fully loaded with everything we could possibly need for our trip. There were tons of add on options that were super convenient- sim cards, camping chairs! Really happy with the experience.read more

Brittany Kroeker

01:42 03 Apr 19

Absolutely loved everything about using this company. Not a single negative thing to say. The van was exactly as expected, clean, fully functioning and comfortable. We travelled from Sydney to Cairns and everything ran so smoothly. We booked a last minute van after another company fell through and it was a blessing in disguise! We took insurance out and when we got a chip in the windshield, everything was sorted with out a drama. It was a perfect experience, made even better knowing we were in good hands with people that take pride in providing exceptional customer service. Seeing so many of these vans on the road during our travels was re assuring also! 10/10 can not wait to travel in these vans again!read more

Rachel Mcevoy

23:47 02 Apr 19

Pick up was quick and easy. Scott was great and gave us helpful tips for our trip.

Mathis Bode

01:10 26 Mar 19

Great place to rent a campervan for those wanting to explore at your own pace. We rented one to go from Cairns to Sydney and had no problems at all! Quick check in and out and your equipped with everything you need for your adventure. Will use again for sure!read more

Hannah Tymms

22:36 19 Feb 19

Bought an older ex rental campervan from the Sydney branch and I can not say enough good things about the service we were given. From the outset everything was well explained and it gave us a lot more confidence out on the road. The van itself was fantastic, exactly what you would expect from an older vehicle but it had been immaculately maintained and the only fault we had while out while travelling Australia was a blown fuse. The guys were also fantastic when servicing it. Great experience all round.read more

keith Seven

01:37 18 Feb 19

I had the best time with a modern and fully equipped campervan from travellers autobarn.The customer service with Rob was really great. He was kind and helped me a lot.Best company !

Tanja Balslink

20:58 12 Feb 19

Great value for money! Our van was super modern and fully equipped, it had everything we needed. There is no better way to experience Australia! On the top of that the staff on pick up and drop off was super friendly! We highly recommend Travellers Autobarn!!read more

Rob H

11:00 22 Jan 19

This place is amazing to hire/book a van for your trip. The friendly staffs and their wonderful service never fails to impress us throughout the journey and providing every single details as possible. Also the vans are in great quality at an affordable price. Would love to be here again. ❤️read more

Swikriti P

10:43 22 Jan 19

We hired a Kruga Van in 2017 for a short holiday and on the back of that again for a three week holiday in early 2019. We travelled from Sydney to Tasmania via inland and then back to Sydney via the coast travelling over 4000km. The van didn't miss a beat was so well fitted out and everything was either new and/or clean. Everyone we dealt with at Travellers Autobarn was helpful and efficient and knew their job well. The van made the holiday and we'd certainly recommend TA to anyone who wants to have a well priced travelling break. Oh and I have no affiliations with TA!!!Johnread more

John Storch

00:21 10 Jan 19

Great service and really good pricing..

michael newcombe

11:20 26 Nov 18

Price was great, vehicle did everything it needed to and the extra gear was more than we expected and needed. Recommend!

Daryl Baker

03:08 18 Nov 18

Good en friendly service. Nice vans. Driven 3000 km’s from Sydney to cairns in one of them whitout any problems or isues.

Arjan van Oostenbrugge

18:09 12 Nov 18

Great service and amazing experience traveling with Travelers Autobarn ?

Maciek Maciek

05:54 12 Nov 18

We had the best experience with Travellers Autobarn! When we piced up the car, Toni Anne welcomed us with open armes. She guided us thrue everything and made the rental very easy! The car is very practical and the service from the company was vert good! Best woman and service we have ever met! A BIG thanks to Toni Anne!! Love from Anne and Ingrid:))read more

Ingrid Sofie Indrebø

12:38 20 Sep 18

Not actually at the airport. Seem to be ok; nice staff.

Greg Perkins

17:10 01 Sep 18

I recently returned from a fantastic 4 weeks vacation with my friends, travelling from Sydney to Cairns in the HI5 Campervan. There were some minor damages in the Van, which we discovered bit by bit during our ride, for example broken casings and the defect (yet usable) gas stove. But considering that the car had run 600.000km already when we got it, it was in a very good condition. None of the damages stated a serious problem, and it is obvious that things get damaged when an object is used this frequently. The Van was absolutely clean when we picked it up. Pillows, sleepingbags, sheets as well as the pans were wrapped in plastic, making everything as hygenic as possible.Now besides the very pleasing occurence of the van, I need to mention the extreme friendliness of the staff at Travellers Autobarn. During the pick up there were some confusions and problems, but the Lady in Cairns (unfortunately I do not know her name) was patient and tried her best to help us - successfully. The staff in Cairns was just as friendly when we returned the car.Overall a great vacation! Due to the smaller damages I will not give five stars, though. However I would recommend Travellers Autobarn to any roadtrip enthusiasts!read more

Nyucify

09:48 30 Aug 18

Budget but brilliant! Fully stocked van, very clean equipment and bedding etc. Could not fault and will use again

Stephanie Hall

03:55 26 Apr 18

We hired a car in a relocation deal and the customer service was excellent. The car was in fine working order and staff were very helpful. Be warned: speak to staff beforehand about how tolls work in Australia if you’re not sure. Tolls are very confusing/unfair in Australia and you need to avoid admin fees ($75 a pop!).read more

Caleb Spencer

05:50 17 Apr 18

A perfect place for a night after a 2 weeks long Travel from Cairns to Sydney. My congratulations to the council and Autobarn vehicle .100% recomended. Ref #50585

Eduardo Riveros

20:59 25 Mar 18

Very comfortable campervan, we have been traveling for two weeks and I feel like at home. 100% recomendavld. It has everything qhat you need. #50585

Valentina Carrasco

20:57 25 Mar 18

Just picked up a Chubby at Travellers Autobarn, Sydney. Toni-Anne was super helpful and friendly and dealing with loads of other customers too. Went the extra mile to ensure we were set up for our one week trip. Thanks very much!read more

William Telford

01:14 21 Mar 18

We weren't really familiar with the different rental companies in Australia but after contacting a few we decided on Travellers Autobarn. From booking our rental to pick up and drop off, everyone from the team that we encountered were super friendly and professional at the same time. Everything went really smooth and we always felt like we were in good hands.At first we weren't sure about going with a station wagon but in the end we were very happy that we did. With the station wagon we had the flexibility of sleeping where we felt most comfortable with the temperature that day. Sometimes we slept in the station wagon (more than enough room for 2), the tent (that comes included), or a hostel with air conditioning (and not feeling bad about spending the money on that as we weren't spending much per day on the rental anyway). In the end it was the perfect option for us!read more

Kyrstie Wade

01:26 11 Mar 18

Outstanding service, Truely the Backpackers Dream, wether its a 4WD in Alice Spring's, to site seeing in Sydney in the legendary Hi-Top. Travellers Autobarn is the 5 star option

Tom Burke

01:23 28 Feb 18

Great vehicle- The Chubby was perfect for two to travel in comfort. Ours was obviously still quite new and clearly just been refitted, so was very easy to drive and enjoy! When a medical emergency cut our trip short, the team at Travellers Autobarn were very helpful and considerate, I really can't fault the service! The only issue I could find was that the electrical hook-up point didnt seem to work - the cable just wouldn't stay snug, meaning the one night we actually bothered with a powered campsite was a bit of a waste. It didn't really impact us anyway as keeping mobiles charged was easy with all the extra USB points in the van ;) If you were going to be charging laptops/camera batteries, I would recommend you give everything a little test-run on pick-up, just to be sure!I'll certainly be using TA again in the future; every other backpacker van we passed on our journey just didn't compare to our suprisingly spacious Chubby :)read more

Mathew Tomaney

05:54 14 Feb 18

This was the second time we choose Travellers Autobarn as our rental company in Australia. Last time we booked a Kuga Campervan, but this time we went for the Chubby Camper as we wanted to experience the real vanlife.The guys from TA were very nice and helpful when we checked in at the station in Melbourne. We had a bit of a problem with our credit card (our limit was reached) but they did everything they could to help us solve the problem. Thanks again for your patience we really appreciate it!Driving the van was easy and comfortable with a lot of space in the front cabin. It has a really good built in air condition that guaranteed having always the temperature we needed (heat in the morning, cool in the afternoon).When we compared our van with others we realized that ours was slightly bigger what we really appreciated. We were pleased with the extra room we had. Especially when you are a bit taller you will be very happy with this van for sure. We spent 8 nights in this van and slept every single night so good! Very comfy cushions, pillows and good quality sleeping bags.The equipment of the van (kitchen stuff, sleeping bags, pillows, towels etc.) were in good condition, some of them even brand new. We got everything we needed and were content with the provided equipment. All in all we had a great time and were glad we’ve chosen Travellers Autobarn again.Have a safe trip guys! Enjoy :)read more

Melanie Stocker

09:37 14 Dec 17

2 weeks ago, when we picked up our van, we met the most lovely lady welcoming us! Thank you so much, Toni-Anne, for everything! :) you are a true gem and we would always book again with Travellers Autobarn!read more

Nicole

07:54 07 Dec 17

2 WEEKS ROADTRIP WITH THE KUGA CAMPERVANWe had a great experience with Travellers Autobarn and can highly recommend this rental company. The customer service is excellent and we felt very welcome and well informed by the lovely staff. Our Roadtrip with the Kuga Campervan was amazing, so comfortable and cosy. Everything in the car was in good condition and worked without any problems. Would definitely choose Travellers Autobarn again!read more

zweidiereisen

01:33 26 Nov 17

We hired a chubby campervan at travelers autobarn. We got helped by Tony Anne, she was a great help and took the time to help us and did a great job! Thankyou. Would definetly recommend!

Lexi Francke

00:08 25 Nov 17

We have had such a good time in our campervan! The crew at Travellers Autobarn are very helpful, friendly and professional. A special thanks to Toni in Sydney, despite checking in people for about four or five different vehicles she was attentive to everybody, including providing cold fresh coconuts while we waited.To new customers: do bare in mind it takes quite a while to process the paperwork, check the vehicle over and do all the other bits. This is normal for renting a vehicle, be patient.read more

Abby Kl

02:22 17 Nov 17

Toni-Anne has great customer service and made the whole pick up experience very easy, answered all our questions and had all the information. The vehicle we received was great, didn’t have a problem with it for the 6 weeks we hired it, did have to change a tyer, but overall great value for money. The company sorted out a new tyer for us right away, which we picked up the next day and only took an hour!read more

Eleanor Paterson

01:05 10 Nov 17

I have had the best experience with Travelers Autobarn.The vehicle was very clean and it had everything I needed for three weeks trip. It is well designed with everything you need on the road. Water tanks are enough for three days use. easy to fill up fresh water and depose of the Gray water with all the connections inside the storage are. It had enough storage for all my bags. the LPG gas bottle was enough for me the whole trip and can be filled in any petrol station and it had the generic connection. battery had enough charge to last. I was freedom camping most of the time and I didn't need to go to campsite. It has a 2xUSB charging ports to charging while you camping. It has electricity points if you connected the Van to powered site.The van have enough space to stand up comfortably with no issues(I am 6.2).Mechanically the van was great. I drove almost 4000km with not a single issues.The staff member both on pickup and drop off were very professional and helpful. On pick up they recommended some places to go which was great. Joseph was great and explained everything about the vehicle and gave me enough tips for driving in NZ. I had to call the centre twice in my trip. The staff answered and helped me in every way I needed. When dropping the van off staff were very welcoming and made the transaction very fast and easy.I highly recommend this company staff members are very professional and makes you feel like family. The vehicle is fully equipped with everything you need, and it was in great mechanical conditions.Thank you Joseph, Mike, and everyone else I dealt with. Great experience in every aspect of Itread more

bach adba

04:09 02 Sep 17

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