With all the excitement of planning your upcoming road trip, you could be forgiven for overlooking the extras included in your campervan rental, like essential Roadside Assistance cover.
We regularly service all of our rental vehicles to the highest standards, however, in the event that you run into mechanical difficulties on your trip you can rest easy knowing that Travellers Autobarn provides you with 24-hour Roadside Assistance as part of your rental agreement.
No matter the time or place – we’ll be on hand to help you get moving as soon as possible.
If you have concerns about your hired campervan or station wagon please call the roadside assistance number immediately, this number is provided at pickup and will be in the orange folder that we give you when checking in.
If the mechanic can not rectify the problem by the roadside & the car needs to be towed by a mechanical garage, please call Travellers Autobarn on 1800 674 374 for a recommended garage. We will handle all discussions and payments to the repairer. We will do everything we can to get your car back and fully operational as soon as is practicable given the time and location where the breakdown occurs.
If the vehicle is off the road a few days you will be refunded that days rental or alternatively you may extend your rental by the same number of days. If you have broken down, don’t get too stressed out. Call us on 1800 674 374 and let Travellers Autobarn get busy doing our best to get you on the road as soon as possible.
Yes. If you’ve hired a campervan in Australia with Travellers Autobarn then you will have access to FREE roadside assistance for the duration of your trip.
You may be charged a callout fee if the problem is a non-mechanical and was caused as a result of something you did. For example, if you locked your keys in the vehicle, or you left the lights on and the campervan battery has gone flat. In this situation, the best thing to do is call us and we will advise you on the next steps. Call us on 1800 674 374.
Your safety is really what matters, so in all circumstances do not do anything that could cause you harm. Generally, if you break down in the middle of nowhere we recommend that you stay with the vehicle and wait for someone to find you.
For peace of mind while you’re on the road hire a campervan with Travellers Autobarn.