Terms & Conditions

These Terms and Conditions are designed to be as simple as possible, while at the same time clear and comprehensive enough to avoid misunderstandings and future disputes. Travellers Auto Barn’s system was developed over many years of listening to our customer’s needs and concerns. If you understand the system and use it to your advantage you will be very pleased you chose to buy your vehicle at Travellers Auto Barn.

Trading Hours
Sydney Melbourne, Brisbane,
Cairns, Perth, Darwin
Monday to Friday 0900 – 1800 0900 – 1700
Saturday 0900 – 1800 0900 – 1300
Sunday & Public Holiday* 1030 – 1500 Closed

*Christmas Day, Boxing Day, New Years Day, and Good Friday – Sydney Branch is Closed

This document contains the Terms & Conditions for your purchased vehicle, and forms a contract between yourself (the owner) and Travellers Auto Barn. Both parties are legally bound by the content within this document. You are obliged to read this document thoroughly and ask for clarification of any points you do not understand. Thank you.

Payment

Payment can be made by cash, traveller’s cheque, bank cheque or direct deposit, all in AUD. Credit card payment is also accepted. All terms are negotiated as a cash price and payment by any credit card will incur a 3% surcharge. Payment of the deposit will not incur the surcharge however if the balance or any part of the balance is made by credit card the fee will be incurred and calculated on the total amount, including the deposit, paid by credit card.

3 Day 100% Money Back Guarantee

Travellers Auto Barn will refund 100% of the vehicle’s price in the first three days if there is a serious mechanical issue with your purchase. Before a 100% refund will be authourised the vehicle will be checked by our mechanics and you must allow Travellers Auto Barn the opportunity to rectify the problem before a refund can be granted. If the problem cannot be rectified, we will offer you the choice of an alternative vehicle or a full refund. We do not offer full refunds to those people without genuine mechanical concerns. We will not offer refunds to people who have changed their mind about buying a car, met up with friends who have a car, decided to catch a bus, bought another car, think they can no longer afford the fuel costs, decide the car is too big, too small, too red, too blue, too fast, too slow, or for personal reasons.

The car must be returned to Travellers Auto Barn within 3 days from the date of purchase. Refunds cannot be authourised on weekends. If your 3 day period expires on a weekend return the vehicle on the third day, and call Travellers Auto Barn before 10.00am Monday morning to arrange repair or a refund. You will be liable for any repairs needed to return the vehicle to the condition in which you received it. If you are
eligible for a refund you will also receive a full refund on any insurance purchased. If you have paid by credit card you will not receive a refund of the 3% credit fee.

2 Week TOTAL Warranty

Travellers Auto Barn will rectify within reason any problem that arises during your first 14 days. All parts and labour will be supplied free up to the claim limit (please refer to Claim Limit below). The vehicle must be returned to the Travellers Auto Barn branch where the vehicle was purchased within 14 days of the date of sale. It is STRONGLY ADVISED that you stay within a 50 km radius of the TAB branch where you purchased the car until you are completely satisfied, or 14 days has expired. If you are within the 50 km radius and require a tow Travellers Auto Barn will pay the towing charges. Outside the 50 km radius you will be responsible for all towing charges.

This warranty does not apply to the LPG System of vehicles that run on LPG. In the case of 4WD’s this warranty does not extend to Engine & Gearbox Cover. Excludes work required due to damage, misuse, abuse or neglect of the vehicle since the date of sale. We do not pay for repairs within the first two weeks if you cannot return the vehicle to a TAB branch. If you are unable or unwilling to return the vehicle to a TAB
branch you are not eligible for this warranty. We do not offer compensation by way of accommodation or alternative vehicles whilst the work is being completed. Travellers Auto Barn will not be responsible or make any repairs for claims submitted under this warranty after the 14 day period has expired.

Claim Limit: All vehicles, no matter what make, model, year, type etc are limited to claim up to $1000 in total (e.g. one claim totalling $1000 or multiple claims totalling $1000) on items covered by Travellers Auto Barn Warranties.

Australian Warranty Network (AWN) Mechanical Breakdown Warranty – Advantage Value 12 months / Unlimited Kilometres

Please refer to the Combined Financial Services Guide and Product Disclosure Statement for more information regarding this product. Please refer all correspondence regarding this product to Australian Warranty Network, contact details can be found in your Combined FSG and PDS booklet.

Travellers Auto Barn – 5,000 Km / 3 month Australia Wide Engine & Gearbox Warranty

Does not apply if you are covered by any other warranty or breakdown insurance, specifically AWN mechanical breakdown warranty Period of cover – Travellers Auto Barn’s responsibility and liability ceases once the vehicle has travelled 5,000km, or once 90 days (whichever occurs first) has passed, since the date of sale. In the event
that you cannot prove the exact distance travelled due to a faulty odometer or for any other reason the validity of the claim will be at the sole discretion of Travellers Auto Barn.

Limit of Liability – The warranty covers the reasonable cost of repairs only and does not extend to any costs incurred in reconditioning or improving the vehicle or part thereof to a condition superior to that at the time of the sale.
5000 Km / 3 month Australia Wide Engine & Gearbox Warranty

Period of cover – Travellers Auto Barn’s responsibility and liability ceases once the vehicle has travelled 5,000km, or once 90 days (whichever occurs first) has passed, since the date of sale. In the event that you cannot prove the exact distance travelled due to a faulty odometer or for any other reason the validity of the claim will be at the sole discretion of Travellers Auto Barn.

Limit of Liability – The warranty covers the reasonable cost of repairs only and does not extend to any costs incurred in reconditioning or improving the vehicle or part thereof to a condition superior to that at the time of the sale.

Engine & Transmission Claim Limit:

o All vehicles, no matter what make, model, year, type etc are limited to a claim limit of $1000 in total (e.g. one claim totaling $1000 or multiple claims totaling $1000)

Vehicles with a purchase price in excess of $15,000 are not covered under this warranty. Warranties on vehicles in excess of $15,000 must be negotiated individually at the time of sale. 4WD’s are specifically excluded under this warranty, unless the driver(s) has in conjunction with TAB successfully completed a TAB recognized 4WD Driver Training Course within 3 days of taking possession of the vehicle.

Components Covered
Engine; – Mechanical components contained within the cylinder head and block, camshaft, cam followers, push rods, rockers, rocker shafts, timing gears, sprockets, piston and piston rings, gudgeon pins, connecting rods, crankshaft, balance shafts, oil pump, oil pump drive
mechanism, distributor drive shaft or gear, timing belts or chains.
Transmissions: Manual; – Mechanical parts contained within the gearbox, i.e.; gears, shafts, bearings and bushes, synchro hub and selectors, clutch.
Transmission: Automatic; Mechanical parts contained within the casing i.e.; gears, torque converter, oil pump, shafts and bearings, valve block and govenor bands.

Specific Exclusions: Head gaskets, oil leaks, burnt or pitted valves, electrolysis, service items such as replacement oils, filters, fluids, coolant, plugs, points, fuel pump, distributor, water pump, cooling fan, viscous hubs, welsh (core) plugs.

General Exclusions: This warranty does not cover repair or replacement of the following
1.) Items required by way of normal servicing and maintenance.
2.) Items damaged as a result of misuse, abuse or neglect of the vehicle.
3.) Damage as a result of the continued operation of the vehicle after a defect has occurred.
4.) Items fitted or repaired after the sale of the vehicle other than those repairs effected by Travellers Auto Barn at one of its branches.
5.) Items damaged as a result of fire, flood, hail, theft, or deliberate act.
6.) Problems resulting from racing, rallying unsealed roads, or overloading of the vehicle.

NOTE: Travellers Auto Barn shall not be liable or held responsible for any damage occurring from overheating or lack of oil or water, so please maintain your vehicle.

Claims Procedure

Call Travellers Auto Barn on FREECALL 1800 674 374, select option 4, and have your vehicle registration number ready. Travellers Auto Barn will not be responsible, liable, or make any payment for repairs commenced or incurred without the company’s prior authourisation. It is recommended you request a work order number from Travellers
Auto Barn. Travellers Auto Barn reserves the right to direct the vehicle to it’s preferred repairer. All repairs must be performed by a licensed motor vehicle mechanic in a workshop approved by Travellers Auto Barn. Authorization is dependant upon a check that your particular claim is valid. An independent inspection of the vehicle may be ordered by Travellers Auto Barn to check the validity of the claim. If the claim is valid Travellers Auto Barn will, at its discretion, arrange for or give approval for an approved repairer to repair the vehicle.

Additional Conditions

This is a mechanical breakdown warranty for used vehicles, therefore a part may be worn but still quite safe and serviceable. No reimbursement shall be sought or given for work commenced without Travellers Auto Barn’s approval. Travellers Auto Barn shall not be liable or responsible for any damage occurring if the vehicle is left unattended or being towed. Travellers Auto Barn shall not be held responsible for any delays due to lack of supplies of parts or any materials needed to complete any work undertaken. The warranty is not transferable to another person or vehicle.

Overheating

We cannot stress enough the risks of continued driving if your car begins to overheat, or if it has a known cooling system problem of any kind. If your temperature gauge moves in a direction that is a departure from normal, stop immediately, investigate, call for roadside assistance 131111 and call Travellers Auto Barn on 1800 674 374 ext 4. Do NOT wait for it to cool and drive again as you may cause further catastrophic damage to your engine, for which you WILL be held liable. Driving with an inoperative temperature gauge voids all insurance coverage and may result in the hirer being held liable if overheating occurs.

Fluids/Fuels

The hirer/driver is responsible to check, at least daily and maintain all fluid levels and must immediately rectify and report to the Sydney office on 1800 674 374 any defect of which you become aware however slight.? Topping up a vehicle that is losing water somehow is not rectifying the problem. Rectification means a fit and proper diagnosis and repair. Travellers Auto Barn cannot stress enough your responsibility in this regard. Continued operation of the vehicle after a defect has occurred may lead to serious consequential damage to the engine for which you will be held responsible.

Traffic Infringements

A $50 administration fee will apply to each Traffic Infringements received by Travellers Auto Barn resulting from the rental and will be automatically deducted from your bond.

Transfer of Registration

NSW
The vehicle papers you receive from Travellers Auto Barn (FORM 8’s) are valid proof of ownership, and will allow you to on-sell the car to any person in any state. It is your responsibility as the new owner to take the Form 8’s the NSW Motor Registry (RTA) to pay your Stamp Duty (3%) and Transfer Fee ($40) within 14 days of the date of sale. If you fail to pay these taxes within the 14 day period you will be charged a $70 late fee if you decide to pay. If you are stopped by the Police and asked for proof of ownership the Form 8’s prove that you are the legal owner of the car. If you sell the car before you decide to pay these taxes the new owner will not be responsible for the payment of your taxes. If you intend to extend your registration at any stage during your travels you will be required to pay the tax before being permitted to extend your registration.

VIC
The vehicle papers you receive from Travellers Auto Barn are valid proof of purchase and will allow you to on-sell the vehicle to any person in any state. It is the dealer’s responsibility to affect the transfer. The customer is required to bear the cost of the Victorian registration which is $27.50 transfer fee plus $8 per every $200 of the sales price for stamp duty. The cost of transferring the vehicle into your name is not included in the sale price.

QLD
The vehicle papers you receive from Travellers Auto Barn are valid proof of purchase and will allow you to on-sell the vehicle to any person in any state.

Buybacks

Vehicles will only be accepted for Buyback between 9:00am to 12:00 noon Monday to Friday. Please read the Terms and Conditions on the back of your Guaranteed Buyback Form for more important buyback information.

Deposits

Once a deposit is placed on a vehicle with any Licensed Motor Dealer you are legally bound to purchase that vehicle and payment in full is expected. You are not legally entitled to a refund of the deposit. Travellers Auto Barn will never demand full payment if you decide after placing a deposit that you no longer wish to purchase the car. However, Travellers Auto Barn will only refund deposits in exceptional circumstances and entirely at its discretion.

NRMA

NRMA road service is provided under the Travellers Auto Barn Fleet Membership. The vehicle is covered and Travellers Auto Barn remains the member under the membership name of Periloo Pty Ltd. Please refer to your Travellers Auto Barn NRMA / Phonecard for Membership details. Do not quote your own name when requesting road service, as they will not recognise you as the member. The coverage provided is Standard; please refer to the NRMA for details of membership benefits, services and coverage.

CANCELLATION POLICY – INTERNET SALES

Once a deposit has been received by Travellers Auto Barn for a vehicle purchased over the inetrnet, you have committed to purchasing a vehicle from Travellers Auto Barn and are therefore covered by the standard terms and conditions outlined above. Travellers Auto Barn will either show you a vehicle description of this vehicle prior to committing to a deposit, or agree/commit to purchasing a vehicle as per your specifications. Once the deposit is received the vehicle is considered SOLD. If you decide upon arrival that you don’t want, like, need the vehicle for whatever reason, Travellers Auto Barn will try to accommodate you with an alternate vehicle, but responsibilitywith respect to refund is limited to the terms and conditions outlined above.

Risk / Disclaimer

You, the purchaser acknowledge that you are buying a used motor vehicle and that whilst every effort is made to ensure the smooth operation of your vehicle, problems can arise that are related to the age and value of the vehicle. Regardless of the warranties and service
offered, it remains the responsibility of the purchaser to exercise due diligence in the purchase of any motor vehicle. effective January 12, 2005