Customer Feedback Australia
SYDNEY
A friend and me had a Ford Falcon MK3 for 2 months and generally everything was fine. We got the car with obvious signs of wear and tear but that was of course understandable and was not a problem. Apart from a few small things, the car was really great. We slept on a mattress in the trunk. The pick-up and drop-off was very quick and Arthur was very friendly. When we needed roadside assistance we got help relatively quickly. Thank you team.
Fantastic. Courteous staff at collection (Cairns) and drop-off (Sydney). Pre-collection video briefing on vehicle care very useful. Didn't need it, but very reassuring to know 24/7 emergency contact was always available. Vehicle as-described and had no significant issues at all. All in all, very pleased indeed, thank you you.
Cant be happier if i tried, I picked up a Kuga Camper from Travellers Autobarn Sydney, the staff were very helpful in making sure i knew my way around the van & that the van was as clean as a whistle. The Entire Trip was lovely, the van drove like a dream & the onboard equipment made camping as easy as possible, being able to keep everything nice and cold in the fridge & Cook as simple as turning the cook top on and cooking, washing up was as simple as putting the tap on and washing up. The best thing for the tall guys out there, we were able to fit myself & my firend that we both are 6ft+ with room to fit our partners due to the bunk bed!
Had the Kuga campervan for a long weekend down in the snowies! Surprisingly easy and nimble to drive and made the journey feel easy. Love that you've got the space to stand up inside and they can provide everything you need in terms of living equipment for living on the road. Would recommend!
Such a great experience!! Picked up the van in Brisbane, and taken down to Sydney. The quality of the van and mechanics was really good, and interacting with customer service was smooth as! We even ran into a couple other TA vans on the way down, and they were the loveliest people too. What a cool community! Thanks to Scott in Brisbane and Sam in Sydney - you guys are legends :) Would definitely recommend TA for your travels :)
MELBOURNE
Value for money and great service, definitely a good deal. Provides you with anything you need, you can choose your own extras. No mechanical issues at all and easy on the not so well travelled/experienced person.
Had a great check out when returning a camper-van from Sydney to Melbourne. Tim was friendly, and made the process easy, overall a great end to our trip! Thanks so much :)
My wife and I had a final trip in Australia before moving countries and this company was amazing from the start to finish. Special shout out to Mike and Tim at the destination drop off at Melbourne. Everything was smooth and super friendly. I highly recommend this company
We had the best experience and customer service from Mike! Very accommodating when we said we would be arriving late and even offered us a lifts to the station! Would highly recommend renting from here!
We were travelling with this company for the first time and I have to say that we are very satisfied. I can them highly recommended because the service was very good and also the staff was very nice to us.
BRISBANE
I traveled with a Chubby Campervans for about 1,200km from Brisbane to Sydney for 12 days. I couldn't be happier with the experience shared with travellersautorbarn. The vehicle, equipped with all comforts, accompanied me along the east coast of Australia, working perfectly even given the adverse weather conditions. I couldn't be more grateful to the agency, especially for the possibility of collecting and returning the vehicle in two different locations, as this allows anyone to have a wonderful experience on the road in Australia. p.s. thanks to the very kind and clear staff during collection and return. It was my first time right-hand drive and they answered all my questions promptly. Thank you!
Very professional company, the van was impeccable and our trip went very well. I recommend. Thank’s Lewis for your kindness!
We had a really good experience with Travellers Autobarn in Brisbane. Lewis and Scott were very helpful and efficient. Thanks again
We rented the chubby camper for 3 weeks to travel down to Sydney and had a fantastic time with a cozy van. I think next time we would rent the slightly bigger one but it’s not necessary as this has all it needs. (Just a usb fridge would have made it more perfect) Thank you for an unforgettable time!
Sam was a great help during our drop off in Cairns, quick and easy service! Highly recommend the company, best value for money rentals in Australia for sure!!
CAIRNS
We took the chubby campervan up the East Coast from Sydney to Cairns and it was absolutely amazing. No issues with the car, we picked the smaller model but was very comfy to sleep in and drove well. The water tap in the van wasn’t great and quite hard to use but apart from that all the appliances were good, I’m really happy with the van and the company. Had a couple questions about toll taxes and they were super easy to call/email and got back quickly. Pick up was easy and so was drop off - thanks to Ethan who was really nice and helpful and also gave us a lift into town !
Bit late posting this but great experience all round. The icing on the cake was the drop-off handled by Ethan! Totally pain free and smooth. Also left some personal belongings behind in the vehicle and he was extremely helpful in dealing with it. If his managers reading this, give the lad a raise!
Great service, both at pick-up in Brisbane (thx Lewis!) and and drop-off very friendly and smooth procedure by Ethan! Good to have a van with automatic gear (pre order them when reserving!), the manual is very heavy with changing gears (apparently that is normal for these Toyota’s).
Many thanks to the super friendly Team at Travellers Autobarn Cairns for the prompt pick up of our campervan. The mobile phone adapter and the electric kettle were thrown in for the deal. Thank you so much for your friendly service
Very good experience! In the future we will use this company again to rent. The instructions are clear and all the steps are quick. The vehicle was pleasant to drive and a few days before the rental, we received an explanatory video on how it works. The equipment is perfect and we had no problems. Thanks to Tim and Kat who welcomed us into the agency (Melbourne and Cairns). They were nice and we leave with a good image of Australia. Thank you for making this experience possible and enjoyable! :) 🫶
PERTH
We would like to thanks Wayne for his kindness and jokes. His explanation about the van when we picked it up were perfect and when we dropped it off it was simple and fast. Only thing you have to be careful about is the insurance. It's not an incidental insurance but just an accidental insurance. So we had to pay for the accommodation until the van got fixed nothing about the accommodation was refund . Every team member of the Perth branch did an amazing job regarding our booking
We hired a van for one month from Perth. Had a great trip and the van travelled well and was comfortable. Great service, thank you.
We had a great experience with Wayne at Travellers Autobarn in Perth as we handed back our Chubby Campervan that we drove down the West Coast. He was very helpful and welcoming, even though we were a tad late. We’re looking forward to hiring another Chubby to take us down the South West!
Had a camper for 9 nights from Perth Travellers Autobarn. Absolutely loved the van and the experience with this branch. On collection of the vehicle the lady who met us (sorry can’t remember her name) was so friendly and helpful. A really genuine and helpful person. We were shown our van and explained that little things like the fridge had been switched on a few hours earlier so it was cool already for when a shop was done. The van had recently been refitted out so everything was new and there were extra additions such as a solar panel on the roof. This allowed for 12 volt usb output at anytime to charge devices from (great when booking unpowered camp sites). A pot of tea bags, coffee and sugar were provided just so you have the basics to start rather than needing to immediately go to a supermarket. When asked what route we were planning and explained, we were told that when we got back they would drop us to the airport to make our flight. Sure enough 9 days later we pulled into the car park and were told...
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The service from booking, pick up to taking the car back was fantastic. Easy process and workers were very helpful & informative. The car was perfect for what I needed. It was roomy, comfortable drivers seat and had the power I needed to overtake the big road trains. I absolutely loved my WA road trip in the Ford falcon station wagon.
DARWIN
After hiring campervans (I always got the Kuga model) with travellers autobarn 5 times within the last couple of months, I want to leave a short review. In general I was very satisfied with the company, with the service, the lovely, yet professional staff and of course also with the vehicles every single time. I always booked on very short notice, sometimes just 3 days before I started my journey and it always worked. Some vans I had were a bit older with high mileage but they were all well kept, in a very good mechanical condition and absolutely reliable. The Kuga I rented in Darwin was still very new, had a slightly more beautiful interior than the others, low mileage and even got fancy extras like built-in Bluetooth and a remote control to lock and unlock the car (which I didn’t miss with the others but it was really nice to have). Also the service in Darwin was great and very helpful - despite it only being one person. Therefore in comparison, all together my rental experience was best in Darwin - although in all the other branches I...
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Fantastic service & a great way to explore and travel Australia! Will definitely be using travellers again!
