Customer Feedback Australia

SYDNEY
Natalia Mieczkowska
Natalia Mieczkowska
5 out of 5 stars
in the last week
Everything in accordance with the offer. The car was very comfortable to sleep, a large bed, everything you need to travel, cook and sleep. Pleasant and helpful service - thank you George and Sanson! Instant pickup and return of the car without any problem.
Denise Farner
Denise Farner
4 out of 5 stars
a week ago
We rented a campervan from Travellers Autobarn for almost 3 weeks and it was absolutely great. We had the "Hitop Campervan" and travelled along the coast from Sydney to Cairns. It was super convenient to have your home with you the whole time.... ;-) I can highly recommend Travellers Autobarn. Thank you so much for this great experience!
Guillaume Severin
Guillaume Severin
5 out of 5 stars
2 weeks ago
Friendly staff, I picked up my van in Sydney agency, it was quick and the location is easily accessible by bus going to Mascot depot. The experience with Travellers Autobarn was great, vehicles are well maintained ! Clean bedsheets , pillows and sleeping bags are provided. Nice job !
Holly Stewart
Holly Stewart
5 out of 5 stars
a week ago
We hired one of the Travellers Autobarn vans for 4 weeks! It was such an incredible experience, we had no trouble with the van! All perfect, everything we needed ! George helped us when we returned the van, brilliant service
Adam Cartwright
Adam Cartwright
5 out of 5 stars
2 weeks ago
Great service from start to finish, van was new, clean , no mechanical issues, drove like a dream. In regards to the staff they were also first class , very chatty, friendly and helpful. Would 100% rent off them again
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MELBOURNE
Kyle Gavrily
Kyle Gavrily
5 out of 5 stars
3 weeks ago
Great budget option for van hire. Has all the essentials at the best price we found. Have used them several times and have always enjoyed our trips with the vans. Did the great Ocean road and loves it this trip. Quick pickup and drop off service thanks to Chris.
Rodrigo RM
Rodrigo RM
5 out of 5 stars
a week ago
I would like to say I have had a good time when rented the campervan at Travellers Autobarn. In the beginning when I was there to picked-up the vehicle JP was really receptive explaining everything I had to know before to leave the company in my first time to drive it. After 9 days travelling it was time to return the vehicle, this time I was talking with Andrew. He was welcome and asked me how was my experience driving. I let him it was amazing. I was really happy with the attention.
Guillaume Severin
Guillaume Severin
5 out of 5 stars
2 weeks ago
Friendly staff, I dropped off my van in Melbourne agency, it was quick and the location is not far from the airport. More difficult for public transport. The experience with Travellers Autobarn was great, vehicles are well maintained !
Caelain Dixon
Caelain Dixon
5 out of 5 stars
2 weeks ago
Travelled in the van for 4 weeks down the east coast. Really good value for money and had no issues at all. When we handed it back in was very straight forward - Andrew was very helpful with any questions we had and we were in and out within 5 minutes. Would definitely recommend
Thibaud del Torchio
Thibaud del Torchio
5 out of 5 stars
3 weeks ago
Perfect spot to rent a van. Location is convenient, not too far from the airport. Vehicle was in a good state with kitchen utensils, sleeping back, pillows and towels included. Andrew and Felix were great mates, asking our favorite part of the trip at the end. Vehicle return was simple and easy!
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BRISBANE
Magali Lehmann
Magali Lehmann
5 out of 5 stars
in the last week
We had a great overall experience and have already recommended other people to rent vans through Travellers Autobarn. Excellent pick up and drop off procedure with Jake, he was incredibly friendly, helpful and made the whole process super quick and easy. We'll definitely be back!
Anita Longmuir
Anita Longmuir
5 out of 5 stars
a week ago
Sam was warm, genuine and very helpful. Upon returning, I left my ukulele in the vehicle and when I rang flustered from the airport, Sam offered to bring it to me! What a guy, I cannot thank him enough! Incredible service, would recommend to anyone. ⭐️⭐️⭐️⭐️⭐️
Christopher Downey
Christopher Downey
5 out of 5 stars
a month ago
Had an amazing experience from start to finish. All questions were answered while being on the road with the team which we found very helpful. Special shout out to Scott who returned our forgotten belongings back to us while we were in the airport!! Absolute gentleman and we appreciate his kindness massively. Would 100% use autobarn campervans in the future. Fantastic experience.
Timofey Makoveychuk
Timofey Makoveychuk
5 out of 5 stars
a month ago
Fantastic service and a working car throughout the whole journey. Thank you Scott for a smooth car return!
Zac Slade
Zac Slade
5 out of 5 stars
2 months ago
Brisbane travellers Autobarn were amazing. We were road tripping from cairns to Sydney and stopping in a hotel in Brisbane for a couple nights instead of having to deal with the hassle of finding high clearance parking, they let us leave the van with them for a couple of days free of charge!
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CAIRNS
4.7 out of 5 stars
Max Durow
Max Durow
5 out of 5 stars
a week ago
Booked my van pretty last minute (3 weeks before pick up) and had the best time travelling up the east coast. No faults whatsoever with the van, pick up or drop off. I was in the high top, I’d recommend no more than 2 people as even going solo it got pretty cramped. Comfortable bed, good size fridge and I managed to make the battery last just under 5 days without power with a few hours of driving in between.
Sofia Lucia Lubiana Mirabelli
Sofia Lucia Lubiana Mirabelli
5 out of 5 stars
a week ago
Traveling with Travellers Autobarns was amazing! The van provided everything we needed affordably and intelligently. Additionally, the van's mechanics worked perfectly, making it very comfortable for long-distance driving. We will definitely rent a van from Autobarns again and highly recommend it to future customers who want to experience this unforgettable adventure in Australia. Thank you for being our home for these two weeks. It will be in our hearts forever! Special thanks to the AMAZING team! Harrison, Kat and the New Zeland cool guy! Xx.
Bruno Andres Sainz Micheli
Bruno Andres Sainz Micheli
5 out of 5 stars
a week ago
Travellers offered super friendly service, the van drives exceptionally well, and it's in excellent mechanical condition. It was a perfect fit for our two-week needs! Highly recommended! ❤️
Ramiro Nayar
Ramiro Nayar
5 out of 5 stars
a week ago
Our journey on the Kuga campervan from Travelers Autobarn was absolutely phenomenal! From Brisbane to Cairns, this road trip was an adventure of a lifetime. The Kuga provided us with comfort, convenience, and a true sense of freedom. The spacious interior accommodated the three of us perfectly, and the well-equipped kitchenette made meal prep a breeze. We explored stunning landscapes, from the Great Barrier Reef to lush rainforests, all while enjoying the flexibility of a campervan lifestyle. The memories we created are priceless, and we owe it all to the Kuga and Travelers Autobarn. An unforgettable journey, highly recommended!
K Jespers
K Jespers
5 out of 5 stars
3 weeks ago
We rented an older hi-top campervan for 2 months for a very good price compared to other rental companies. The campervan was pretty worn out but we knew that's what we had paid for and apart from some small annoyances with the old interior we were happy with it. What we appreciated the most though was the friendly service. We contacted the help line a couple of times with some small questions and every time they were super friendly and helpful. During pick-up in Cairns they really took their time to explain everything and make sure we were good to go. Unfortunately I can't remember the employees name but she was really friendly. During drop-off in Melbourne we were helped by Andrew who was also super friendly and made everything go really smooth. I would definitely consider them again for a future road trip.
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PERTH
4.4 out of 5 stars
Katharyn Duffy
Katharyn Duffy
5 out of 5 stars
in the last week
The van was in great condition! Both the pick up and drop off were smooth sailing. Dale and Wayne were really helpful, even gave us some extra blankets for the journey and they have some free bits and bobs like cooking oil that you can take on the trip! Would definitely recommend!
Anouk Ratna
Anouk Ratna
5 out of 5 stars
3 weeks ago
I had an absolutely fantastic experience with Travellers Autobarn campervan hire during my recent 10-day trip from Perth to Coral Bay in August with my 2 young kids. I rented their Kuga model campervan, and from the moment we picked it up until we returned it, the customer service was top-notch. But most importantly when we had an unfortunate incident just 3 days into our journey. While driving into Kalbarri, I accidentally hit a kangaroo, which resulted in a busted radiator. This was a stressful situation! (yes..i could have avoided driving around dusk time). Thankfully, Glynn from customer service was an absolute lifesaver. He displayed incredible patience and became my lifeline during this holiday! Glynn swiftly assisted me in arranging for a mechanic service and the repair of the radiator, which was completed in just three days. He offered alternative solutions to ensure that my trip could continue without any significant disruptions. Glynn's dedication and support were invaluable, and I'm grateful for his assistance during this unexpected "real Aussie adventure" I am super pleased with the Kuga campervan. It was an excellent choice for my journey with my 2 girls....
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Zoë Martin
Zoë Martin
5 out of 5 stars
3 weeks ago
Had our chubby camper for 9 weeks and couldn't be happier with the van and service! We collected in Melbourne and dropped off in Perth. We got a chip in the windscreen and the customer service on the phone was brilliant too. Really helpful staff before, during and after our road trip! Would 100% recommend and use again.
Deb McArdle
Deb McArdle
5 out of 5 stars
a month ago
Thanks to Dale, Telea and Wayne from Travellers Autobarn Midland. Had an awesome weekend visiting Lake Cave and Yallingup. Very comfortable in a chubby van which drove like a dream. Would definitely recommend Travellers Autobarn to anyone looking for a campervan holiday 😊
Julien Desponds
Julien Desponds
5 out of 5 stars
in the last week
It was an amazing experience with the branch Midland. Dale and Telia where do great with us. They are professional and happy to chat with us which created straightaway a trust link. 5 berth camper van in good condition. It was very easy to keep in touch during our 36 day rental with no mechanical problems at all. Should you want ti discover WA on a road trip, they are the people to reach!
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DARWIN
marlies88
marlies88
5 out of 5 stars
3 weeks ago
Excellent service, friendly staff, easy dealing with. We’ve slept better in our chubby van than in hotel accommodation in Darwin.
Mathilde Gregersen
Mathilde Gregersen
5 out of 5 stars
a week ago
Van was easy to use, had a great experience. Enough space to store everything and had no problems on the road!
marine langlois
marine langlois
5 out of 5 stars
a month ago
Very good experience, had a great time. The van is easy to get around and simple to use. Thank you very much, would definitely recommend !
Natalie Stormark
Natalie Stormark
4 out of 5 stars
a month ago
We rented a Hi-5 campervan from Carins. We were five young people staying for 7 night and it was a bit too small, we recommend it for four persons. We did pick-up and drop-off with Kat and she was very helpful. Costumer service do also have a quick response time for issues with the van.
Fin-Malte Suchopar
Fin-Malte Suchopar
5 out of 5 stars
in the last week
We had a great experience with Travellers autobahn. The van (Chubby camper) was very well equipped and the pick up/ drop off was easy. We felt well prepared and provided with all the important information. All in all we have nothing to criticize.
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