Customer Feedback Australia
SYDNEY
The best travel experience ever. We drove across half of the continent for more than eleven thousand km with a perfect vehicle! If I do the same in the future, I'd choose Travellers Autobarn again.
Reasonable rental price, reliable drives and all made easy to collect and return vehicles with autobarn travellers Sydney. Thanks to the amazing crews who helped to assist us along the way during our trip when we needed help with gas canister, microwave troubleshooting. And also our misplaced ipad. Basically worry free when travelling with autobarn. Kuga was also a well fitted campervan, making it easy to manoeuvre through the city to off the grid! Special thanks and shout out to Wolf, Lily, James! Thank you for a once in a lifetime and amazing experience with campervaning!
Excellent experience, with an excellent van. Almost 20 day from Cairns to Sydney relocation. All staff are really great, Jason on Sydney and Margarette on Cairns
We had an amazing experience! After two months of traveling in a small van in New Zealand, we wanted to upgrade to something bigger and more spacious—and it completely exceeded our expectations. The kitchen was roomy and fully equipped with everything we needed, the bed was large and comfortable, and there was plenty of storage space. I’d also like to highlight the company’s outstanding 24/7 service—though we hardly needed it, as the vehicle was in excellent condition despite its size. Shannon was incredibly kind and made sure our experience ended on the best possible note!
We had an amazing experience! After two months of traveling in a small van in New Zealand, we wanted to upgrade to something bigger and more spacious—and it completely exceeded our expectations. The kitchen was roomy and fully equipped with everything we needed, the bed was large and comfortable, and there was plenty of storage space. I’d also like to highlight the company’s outstanding 24/7 service—though we hardly needed it, as the vehicle was in excellent condition despite its size. Shannon was incredibly kind and made sure our experience ended on the best possible note!
MELBOURNE
What an adventure!!! Can't recommend enough how amazing our road trip was, the van we received was extremely spacious and drove like a dream. We travelled through the blue mountains and the van we named Betty, climb the very steep hills and bends like a champ. Kitchen inside has a basic with all you need. The hiring process was easy, I do recommend upgrading to have Apple airplay, $30 extra so worth it, as we were able to connect and listen to podcast along the drive. If your thinking about road tripping back country of Australia from state to state, this is it. Shout to Andre and Nico from the Melbourne drop off and Jason from the Sydney pick up, all you guys were so friendly and made the whole process a piece of cake.
We rented a van for a road trip from Brisbane to Melbourne and had an excellent experience from start to finish. The van was clean and comfortable, and perfectly equipped for a long-distance trip. Everything worked exactly as expected, and it made the journey incredibly smooth and enjoyable. The pickup and drop-off process was easy, communication was great throughout, and the workers at the company were friendly and helpful whenever we had questions. The van drove really well and was surprisingly comfortable even on longer driving days. It poured down some days but it was warm and cozy inside the van. We’d definitely rent from them again and highly recommend them to anyone planning a road trip around Australia
Be sure to choose the full vehicle insurance for your hire vehicle as there isn't any excess (safest option as you never know of any unforeseen things that can happen) Good price for the hire of the vehicle compared to fb ppl who hire out their vehicles No issues driving the vehicle Side door a bit difficult to open from the inside because the sink is in the way Cushions for the bed were a bit hard but still had a comfy nights sleep Tap at sink was odd as you couldn't regulate the water because the switch to turn on the water is on the side of the bench top Curtains have cheap plastic clips that easily break so be careful opening & closing the curtains The windows on both sides open out nice a big Gas stove was convenient Bedding provided was excellent although I took my own bedding along (the company provides sleeping bags that open out but on cold nights, the doona I took was very very warm 👌 Cutlery and a pot & pan, plates & utensils provided which was good as they provided a...
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We had a wonderful journey. Unfortunately we had to change our van halfway through our journey because it was old and many problem started to pop up. The service and reaction+solution were very good. The company and service is reliable and comprehensive even if you have some trouble so do not hesitate, they will provide you with what you need for Your trip ☺️ Thanks !!
We had a great experience with this campervan rental in Australia. The van itself is a bit aged, but the interior feels modern and well looked after. It was well equipped for cooking – plenty of kitchen gear, which made life on the road easy. The bottom bed was very comfortable. There are two sleeping spaces on the top as well, but I’d say they’re better suited for teenagers rather than adults. Fuel consumption was surprisingly good at around 10L per 100 km, even though we covered about 3,000 km across Victoria, NSW and the ACT. It does get a bit noisy inside while driving, but that’s pretty normal for this type of vehicle and didn’t bother us much. Check-in was super easy and quick – about 15 minutes total, including a friendly chat about safety and how everything works. Overall, a solid, reliable campervan company and a great way to explore Australia. Would definitely recommend if you’re planning a road trip.
BRISBANE
We rented a 3 person campervan for 9 days, and we couldn't have been happier with the experience! Everything went smoothly from start to finish, the paperwork was easy, the explanation of the van was clear, and the whole trip was fantastic. The campervan ran perfectly without any problems, was clean, and came with all the cutlery and essentials we needed. Tom was amazing throughout the entire process, start and finish, and the prices were excellent! We highly recommend renting from him!
I rented a campervan for 10 days, and we were very happy with the whole experience. The van itself was a little dated, but the service provided by the team was phenomenal. The pick up process was made easy and the van was ready to go when we were, and the return of the van was the same! They even offered to drop us at the airport after returning the van, which was super helpful.
We travelled from Brisbane down to Melbourne including the great ocean road for 12 days and had a brilliant experience. From start to finish, travellers autobarn offer a great service. Friendly and hand-over of the van and showing us how everything works. We loved our chubby camper, a great budget campervan with everything you need for the perfect roadtrip. We made use of the fridge and gas cooker along the way and they provide all the cooking utensils and cutlery you will need for cooking. Love how they provide towels, sleeping bags, pillows and sheets as it's handy when travelling from other places and you have limited luggage. We have used Travellers Autobarn 4 times now and will continue to recommend them to everyone!
Great experience with travellers Autobarn, cairns to Brisbane. Tom was great on drop off making everything nice and smooth. Definitely recommend.
We rented the Kuga camper for a two week trip between Noosa and the Gold Coast. It had everything we needed for a comfortable trip…electricity, water pump, and bed area that converted really easily into seating. Loved having the extra headroom in this size vehicle for cooking in the evenings. Pick up and drop off is a super easy process, 5 mins from Brisbane Airport. Would highly recommend :)
CAIRNS
I had a great time with my chubby camper. Van in a good condition, was easy to drive and even an electric fridge inside. Staff at Cairns office for pickup and dropoff very nice. Only one thing: as it can be quite humid overnight in some Australian areas some mould builds up - van could cleaner. And the storable mattresses are quite thin and it hurts a bit while sleeping.
There’s something so special about exploring Australia by campervan. The freedom to wake up by the ocean, chase waterfalls, take spontaneous detours because your heart pulls you to, and slow down whenever a beautiful view appears. My Kuga Camper from Travellers Autobarn was the perfect companion for the journey: safe, reliable, spacious, and comfortable without ever feeling too big to drive. I loved that it could fit into regular car parks while still having everything I needed for life on the road. From the Great Barrier Reef and Daintree Rainforest in Cairns to Byron Bay, and eventually down to Bondi Beach in Sydney, it gave me the flexibility to explore at my own pace and made every kilometer part of the adventure. I even went inland to explore Uluru!! Talk about a wild and wonderful adventure. I honestly can't imagine a better way to experience Australia's incredible landscapes than a campervan from Travellers Autobarn. The entire team was so friendly, from pickup to drop-off and helpful for answering my customer care questions along the way. The van was amazing quality and well kept. Felt brand new! I felt safe and...
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Had an amazing 2 weeks travelling in a Travellers Autobarn van and couldn't recommend it more. The van had everything we needed to live comfortably on the road, cooking gear, bedding, storage, you name it. We were able to cook our own meals, keep things clean and organised, and sleep well every night without any issues. The van itself ran perfectly the whole trip, no mechanical problems or surprises which makes such a difference when you're out on the road. Pickup and drop-off were both smooth and the staff were really friendly and helpful both times. If you're planning a road trip around Australia, this is a great way to do it. Great value, great experience, would definitely use them again!
We had a great experience picking up our campervan at the Travellers Autobarn station in Cairns. The team was incredibly friendly and took the time to explain everything in detail, making sure we felt fully comfortable before starting our trip. The vehicle itself was in exccondition when we received it, which gave us a lot of confidence for the journey ahead. The only small thing to note is that the selection of larger camping tables was quite limited at this location, so it’s worth checking in advance if that’s important to you. That said, we later saw that other stations, like Brisbane, offer more options. Overall, fantastic service and a smooth start to our trip!
We drove 16.000km from Cairns to Perth with Traveller's Autobarn and we had a great time! We needed roadside assistance twice (lost key and battery issue) and it went very smoothly with the insurance. The company answered emails and calls quickly and the whole process of pick-up and drop-off was super easy as well. I would do it again!
PERTH
⭐⭐⭐⭐⭐ We had an excellent experience with Travellers Autobarn in Perth. The pickup process was quick and hassle-free, and the staff were very friendly, professional, and took the time to explain everything clearly. The campervan was clean, reliable, and well-equipped. We travelled around Western Australia without any issues and had an amazing road trip. The return process was just as easy and well organized. We would definitely choose Travellers Autobarn again and highly recommend them to anyone looking to rent a campervan in Perth. Thank you to the whole team for the great service!
Hiring the van was such an easy and stress-free process from start to finish. The staff at both the Sydney pick-up and Perth drop-off locations were absolutely amazing—friendly, helpful, and genuinely lovely people who made the whole experience even better. I drove the van across the country from Sydney to Perth, and it was an absolute pleasure to drive. It was comfortable, reliable, and I never once had to worry about the van during the entire trip, which gave me complete peace of mind. I couldn’t recommend Travellers Autobarn more. If you’re planning a road trip, they’re definitely the company to go with!
Just a wonderful experience to rent my friend “Buddy” for some days and travelling in WA around 2000kms in the west coast. Was an amazing trip for some days without any issues with the car. Thanks to the professional team present there. If you are looking for rent a car, just go there you will love it 😊
Couldn’t be happier with our experience. My partner and I were looking for a camper for a two-week trip around the North West of WA, and after comparing a few similar companies, we decided to go with Travellers Autobarn and they really exceeded our expectations. We chose the Kuga Campervan and it had everything we needed for the trip. The booking and pickup process was super smooth, and the camper itself was in great condition. It came fully stocked with all the essentials, which made it really easy to get on the road quickly. We also opted for the premium insurance for extra peace of mind, especially with the possibility of unexpected wildlife on the roads in WA. Thankfully, by avoiding driving at dawn and dusk, we managed to have a completely smooth and hazard-free trip. The Kuga was easy to drive and perfect for campsites and national parks (as long as the road surface suited it, of course!). Size-wise, it was ideal for two people. We’d either eat outside using the table and chairs provided or make use of the camp kitchens along the way. There was also loads...
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We had a brilliant experience hiring a camper from travellers. The staff made sure we were confident and comfortable before heading out on the road and the van was kitted out and cleaned to a very high standard. It had every amenity that we required and they took the time to explain everything. It was the perfect way to see the west coast. We also appreciated being able to leave some of our luggage at the drop off/collection point. We made memories that will last a lifetime- thank you!
DARWIN
Amazing! The staff are great, and the vehicle performed very well. I wasn't sure where to go for my trip, but the staff had some great suggestions and seemed to know the area very well! The pickup process was very smooth, and all my questions were answered with ease. I would highly recommend these guys if you're looking to travel on a budget. The experience was well worth it! Thank you!
We rented a van hi top 5 pers from Sydney location and the staff were all great very friendly very helpful but the one who took care of us was Jason and he was great very attentive to our needs!! We had to reach customer service at one point for mechanical question and they responded fast and efficient. We had a great time we went till Melbourne and did great ocean roads The reason I put 4 stars is that the vehicle gaz consumption was more than the one we rented In Airlie beach. Overall awesome time sleeping in beautiful area and our daughter and friend was able to join us. Thx again for that very nice experience!! Johanne and mark
My Partner and I dropped off our van last week and we had the best time with it. From picking it up, to hitting the road and dropping it off our experience with Travellers Autobarn was amazing. The van was in great shape and the customer service from Wolf was excellent. Wolf welcomed us warmly and explained everything to us! If we ever travel to Australia again, we are definitely going to rent a van from Travellers Autobarn. Thanks so much! Lucy
My Partner and I dropped off our van last week and we had the best time with it. From picking it up, to hitting the road and dropping it off our experience with Travellers Autobarn was amazing. The van was in great shape and the customer service from Wolf was excellent. Wolf welcomed us warmly and explained everything to us! If we ever travel to Australia again, we are definitely going to rent a van from Travellers Autobarn. Thanks so much! Lucy
We rented a van in Darwin for 5 days. We got a nice greeting and the handover of the vehicle was very simple. The van was great and ran very smooth and also had all the necessary amenities we needed. On return again the drop off was made very easy by Jake. I would highly recommend.
