Customer Feedback Australia

SYDNEY
Isabel Phelan
Isabel Phelan
5 out of 5 stars
2 weeks ago
Had a seamless experience with these guys. They were easy going + made the hire process quick and easy, getting us on the road swiftly! Lown was lovely when we dropped our van back off! Very helpful + friendly service :) will be back!
Mira Dietermann
Mira Dietermann
5 out of 5 stars
3 weeks ago
Our trip from Sydney to Byron Bay was the best experience of my life. And Travellers Autobarn is also responsible for that. Many, many thanks for the great Kuga campervan that took us safely along the Pacific Highway. It has so much storage space and room for two people. Everything is so well thought out and perfectly set up. We were especially pleased to receive a van with a new set up. We fell in love with it and would love to keep it. Thank you for this great experience! And a special thanks to Sam, who accompanied us so lovingly during pick up and drop off. We met a few other campers along the way who were also travelling with Travellers Autobarn. Everyone was super happy with their vehicles. A big recommendation from us for Travellers Autobarn!
Joppe Grasveld
Joppe Grasveld
5 out of 5 stars
in the last week
As the result of heavy weather, we needed to rearrange our trip. Travelers autobahn delivered great service. We were helped by Jan, who was very nice and helpful. He arranged everything for us in short matter of time. Highly recommend to rent from Travellers Autobarn and the service of Jan
MIrco Schnell
MIrco Schnell
4 out of 5 stars
2 weeks ago
Great experience! We travelled through Australia for 2 months. We picked up the "Chubby" van in Melbourne and dropped the van in Sydney. Generally, we had no issues at all. The car worked fine and we had no incidents during our trip. The staff in Melbourne and Sydney have been very kind and easy-going. The only issues: We drove through the NT and had questions for the van with regards to the oil and cooling water. Therefore, we called the hotline... Unfortunately, nobody replied and nobody called back. Nevertheless, we decided to drive anyway and everything went perfectly fine. Additionally, we would have expect some cleaning towels and sheets and more dishwashing liquid. Further, we had only one additional gas bottle that run out soon so maybe 3-4 gas bottle could be donated at the beginning. However, the overall experience was great and we def recommend this company. 4.5 stars if possible:)
Vanessa Schröder
Vanessa Schröder
5 out of 5 stars
a week ago
Had a great experience with Travellers. Everybody was very helpful and friendly. The whole rental process was easy and the Customer Care Manager Samson was super welcoming and professional during the return process. Thank you for making the trip so easy! Cheers
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MELBOURNE
Mark Stream
Mark Stream
5 out of 5 stars
3 weeks ago
My wife and I had a final trip in Australia before moving countries and this company was amazing from the start to finish. Special shout out to Mike and Tim at the destination drop off at Melbourne. Everything was smooth and super friendly. I highly recommend this company
Sian Roberts
Sian Roberts
5 out of 5 stars
in the last week
We had the best experience and customer service from Mike! Very accommodating when we said we would be arriving late and even offered us a lifts to the station! Would highly recommend renting from here!
Lea Firtova
Lea Firtova
5 out of 5 stars
3 weeks ago
We were travelling with this company for the first time and I have to say that we are very satisfied. I can them highly recommended because the service was very good and also the staff was very nice to us.
Christelle Lamb
Christelle Lamb
5 out of 5 stars
2 weeks ago
I hired a car from Sydney to Melbourne (as a solo 23 year old female) and had a great time. Customer service was great both ends. In Sydney they allowed me to drive around a bit with them first to get used to it as I’d not driven in Australia before. They even greeted me with a coconut to drink. And then in Melbourne they ensured I could get an Uber ok to get myself into town. They provided a gas stove and all cooking/eating appliances as well as a tent, camping chairs, a table etc. basically everything you could need apart from a mattress which I had to get myself. I found sleeping in the back of the car very easy and always found nice car parks on park4night to park in. I felt extremely safe and comfortable with the car. Was perfect for me and honestly not that much more expensive than staying in hostels and paying for transport. 10/10 reccomend
Linda Hoang
Linda Hoang
5 out of 5 stars
3 weeks ago
I relocated a van from Brisbane to Melbourne through transfercar and it ended up being a campervan through Travellers Autobarn. Customer service was great in both locations and the van ran well through the whole trip. I would definitely book through this company again!
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BRISBANE
Mellal Idir
Mellal Idir
5 out of 5 stars
a week ago
Very professional company, the van was impeccable and our trip went very well. I recommend. Thank’s Lewis for your kindness!
Yvonne
Yvonne
5 out of 5 stars
a week ago
We had a really good experience with Travellers Autobarn in Brisbane. Lewis and Scott were very helpful and efficient. Thanks again
Nic Jordan
Nic Jordan
5 out of 5 stars
2 weeks ago
We rented the chubby camper for 3 weeks to travel down to Sydney and had a fantastic time with a cozy van. I think next time we would rent the slightly bigger one but it’s not necessary as this has all it needs. (Just a usb fridge would have made it more perfect) Thank you for an unforgettable time!
Ben
Ben
5 out of 5 stars
in the last week
Sam was a great help during our drop off in Cairns, quick and easy service! Highly recommend the company, best value for money rentals in Australia for sure!!
Sebastian H
Sebastian H
5 out of 5 stars
2 weeks ago
We rented a Chubby nan for 2 weeks. All went smooth, the van was mechanically in very good conditions. Equipment for e.g., cooking was good. We can recommend traveler's Autobarn.
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CAIRNS
4.7 out of 5 stars
Connor Wood
Connor Wood
5 out of 5 stars
in the last week
Amazing customer service, amazing vehicle that allowed me to have a great 6 weeks travelling from Sydney to Cairns. I had a car crash, but luckily I bought the best insurance so I was fully covered, definitely recommend. Really simple and perfectly made campervan, comfy bed and well designed kitchenette.
nikki stevens
nikki stevens
5 out of 5 stars
a week ago
Best road trip ever! My two friends and I spent 2 weeks driving along the coast from Cairns to Brisbane, and it couldn’t have gone smoother. We rented the kuga van, and it very comfortably fit 3 people. We had lots of storage, a fully equipped kitchen, and the van even came with an outdoor fold table and two chairs! It was so easy cooking full meals in the van, as it had pots, pans, utensils, spices, etc. The van allowed us to explore waterfalls, beaches, and busy cities as well! It gave us to freedom to stay in certain spots that we loved longer than planned. If anyone is planning a road trip in Australia, I highly recommend Travelers Autobarn!
Charles McLaren
Charles McLaren
5 out of 5 stars
a month ago
The staff in Cairns had many great tips and must visit places pickup of the van was well done. Handover at the end of our trip was just a good. We were very pleased with the van and the fantastic customer service we received along the way. We will be hiring again.
Max Durow
Max Durow
5 out of 5 stars
a week ago
Booked my van pretty last minute (3 weeks before pick up) and had the best time travelling up the east coast. No faults whatsoever with the van, pick up or drop off. I was in the high top, I’d recommend no more than 2 people as even going solo it got pretty cramped. Comfortable bed, good size fridge and I managed to make the battery last just under 5 days without power with a few hours of driving in between.
Sofia Lucia Lubiana Mirabelli
Sofia Lucia Lubiana Mirabelli
5 out of 5 stars
a week ago
Traveling with Travellers Autobarns was amazing! The van provided everything we needed affordably and intelligently. Additionally, the van's mechanics worked perfectly, making it very comfortable for long-distance driving. We will definitely rent a van from Autobarns again and highly recommend it to future customers who want to experience this unforgettable adventure in Australia. Thank you for being our home for these two weeks. It will be in our hearts forever! Special thanks to the AMAZING team! Harrison, Kat and the New Zeland cool guy! Xx.
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PERTH
4.4 out of 5 stars
Craig Hopson
Craig Hopson
5 out of 5 stars
3 weeks ago
Had a camper for 9 nights from Perth Travellers Autobarn. Absolutely loved the van and the experience with this branch. On collection of the vehicle the lady who met us (sorry can’t remember her name) was so friendly and helpful. A really genuine and helpful person. We were shown our van and explained that little things like the fridge had been switched on a few hours earlier so it was cool already for when a shop was done. The van had recently been refitted out so everything was new and there were extra additions such as a solar panel on the roof. This allowed for 12 volt usb output at anytime to charge devices from (great when booking unpowered camp sites). A pot of tea bags, coffee and sugar were provided just so you have the basics to start rather than needing to immediately go to a supermarket. When asked what route we were planning and explained, we were told that when we got back they would drop us to the airport to make our flight. Sure enough 9 days later we pulled into the car park and were told...
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Linda McGuire
Linda McGuire
4 out of 5 stars
a week ago
The service from booking, pick up to taking the car back was fantastic. Easy process and workers were very helpful & informative. The car was perfect for what I needed. It was roomy, comfortable drivers seat and had the power I needed to overtake the big road trains. I absolutely loved my WA road trip in the Ford falcon station wagon.
Gemma Davidson
Gemma Davidson
5 out of 5 stars
a month ago
We had the most incredible trip in Perth thanks to Travellers Autobarn campervans. Dale was so helpful, had great advice and made the process super easy from start to finish. We hired a chubby camper and drove just over 2000k from Perth to Albany and Margaret river. The van was really comfortable and clean and we enjoyed having the facilities to cook our own meals along the way. We had everything we needed to make the trip run smoothly and we knew we could reach out if we had any questions. Couldn’t recommend the company enough. Thanks for such a special trip Dale. Looking forward to the next one!
Alexia Vinel
Alexia Vinel
5 out of 5 stars
in the last week
We had a great trip with Travellers Autobarn around the west coast for 3weeks. The Chubby van was comfortable and easy to drive with. Thanks to Dale,Wayne and Tealia, the renting was made easy and agreable.
Chloe Dickenson
Chloe Dickenson
5 out of 5 stars
a month ago
This was our 10th road trip in the last five years and even though we even have our own self-converted campervan back in the UK, the Kuga Campervan we hired for 10 days from Perth with Travellers Autobarn was by far the best campervan we've ever had! We had one of the newer models which was absolutely fantastic; it's super modern, exceptionally clean and it drives so wonderfully! The bed was also surprisingly comfortable and we thoroughly loved being able to stand up and cook inside the van. We travelled almost 3,000km in 10 days and didn't have any issues at all with the van. The staff at the pickup and drop-off point in Perth were also absolutely awesome; they're so friendly and helpful and offered some great tips for our route! I really couldn't recommend Travellers Autobarn enough for an Aussie (or beyond!) road trip!
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DARWIN
Tara Sutton
Tara Sutton
5 out of 5 stars
3 weeks ago
Fantastic service & a great way to explore and travel Australia! Will definitely be using travellers again!
Baxter Smith
Baxter Smith
5 out of 5 stars
in the last week
Highly recommend travellers autobarn. Makes travelling so easy having everything you need !
Madeline
Madeline
5 out of 5 stars
in the last week
We had a great time with our Chubby. It has accompanied us faithfully for 8400 km without any problems. We were very happy with the car and the service from Travellers Autobarn and would book with them again anytime :)
Danny Kok
Danny Kok
3 out of 5 stars
a week ago
This is a general review and not branch related. We did a 40 days roadtrip in a Kuga campervan from Darwin to Perth and near 9000 kilometers. Pick-up in Darwin went smooth and fast and staff was friendly. Our campervan was pretty old and beat up with over 300K's on it. Campervan exterior was cleaned and polished thoroughly before our arrival which was great. The campervan did deviate from the pictures on the website as only the sliding door had a glass window. Due to limited lighting it made the interior dark and a bit claustrophobic compared to our other rental experience which had windows all around it. It was a bit of a surprise so to say but eventually we got used to it.. Opted for some extra's as camping chairs, camping table and solar shower. The chairs and table were old and used quite extensively. Solar shower had a puncture in it and we got it refunded via Customer Support. In the end for the price you can get cheaper and brand new chairs and tables at Big W or K mart. I had to repair the fly...