Customer Feedback Australia
SYDNEY
Good, cheap, no hazzle. Campervan we hired was old and had many miles on it however drove fantastic.
Outstanding service from beginning to end! The camper van was perfect… it was everything we needed and got us anywhere we wanted to go without a hitch. Highly recommended!
The Kuga (3 birth) van was the perfect vehicle for our 3 person trip up the east coast. The top bunk was long enough for me to sleep on when slightly diagonal (I'm 6'2", 183cm). The top bunk mattress gets a little uncomfortable after two days, so my son and partner swapped bunks on occasions (they were both comfortable up there). I like how the van changes from dinning to sitting to bedroom space so easily. There's ample storage and it provided a relaxed way to experience numerous guided tours of the main attractions.
Great little van for 2 people. Good value for money. Delay on pickup due to previous driver late return but was given newer van due to inconvenience. Thank again.
Rented the Chubby for 3 weeks from Sydney to Melbourne, great little van for the age, a little rickety sometimes but to be expected. Company provided all things we needed, pillows, bedding, stove, gas, cutlery & pots. The only things i would change are the ice box, could easily fit a small fridge in there, found it became abit of a pain constantly buying ice and food getting ruined by the water the ice left behind. Not much room to prepare food once the stove is out, so a pull out prep table would be great if that could be installed. Finally the pump tap was super splashy, and quite abit of work to use if you want to fill the sink to wash pots, maybe an auto tap would be more convenient, however these suggestions did not really dampen our experience. Jonah at Sydney was great, also Alex and the the team in Melbourne at drop off :)
MELBOURNE
We had a wonderful journey. Unfortunately we had to change our van halfway through our journey because it was old and many problem started to pop up. The service and reaction+solution were very good. The company and service is reliable and comprehensive even if you have some trouble so do not hesitate, they will provide you with what you need for Your trip ☺️ Thanks !!
We had a great experience with this campervan rental in Australia. The van itself is a bit aged, but the interior feels modern and well looked after. It was well equipped for cooking – plenty of kitchen gear, which made life on the road easy. The bottom bed was very comfortable. There are two sleeping spaces on the top as well, but I’d say they’re better suited for teenagers rather than adults. Fuel consumption was surprisingly good at around 10L per 100 km, even though we covered about 3,000 km across Victoria, NSW and the ACT. It does get a bit noisy inside while driving, but that’s pretty normal for this type of vehicle and didn’t bother us much. Check-in was super easy and quick – about 15 minutes total, including a friendly chat about safety and how everything works. Overall, a solid, reliable campervan company and a great way to explore Australia. Would definitely recommend if you’re planning a road trip.
We had an excellent experience with Travellers Autobarn. The service was outstanding from start to finish—friendly, professional, and very helpful. The staff took the time to explain everything clearly and made the whole process smooth and stress-free. The vehicle was well maintained, clean, and perfect for our trip. Everything worked exactly as promised, which made our journey comfortable and enjoyable. Their customer service truly stands out and made us feel confident and supported throughout. Highly recommend Travellers Autobarn to anyone looking for amazing service and a reliable travel experience. We will definitely choose them again in the future!
I recently completed a van relocation from Brisbane to Melbourne with Travellers Autobarn, and the whole experience was excellent. The process was smooth, the van was reliable, and everything was clearly communicated from start to finish. A special shout-out to Nikolas at the Melbourne drop-off — his service was outstanding. He was friendly, efficient, and made the return process incredibly easy. Really appreciated the great customer service. Highly recommend Travellers Autobarn for anyone needing a hassle-free relocation or road trip experience!
Absolutely massive thankyou to Travellers Autobarn. Our trip in Australia was unforgettable thanks to your van hire. Drop off was very perfect and Andres at the shop was a legend! Super helpful, polite, friendly and un judgemental. We arrived late, not fully clean and with a slow punctured tire and Andres, Alex and Nico helped us out with the situation stayed open later than open hours and didn’t give us a hard time. Amazing customer service. Would highly recommend using this company and going to their shop in Melbourne.
BRISBANE
Excellent customer service picking up and dropping off the van. Really ran through absolutely all the details I needed. Van was super clean and everything worked perfectly. They do their absolute best to make things as easy as possible should anything happen during the trip and they provide so much in terms of places to go/see, where to camp etc. Highly recommend TAB for your next van trip!
Tom was great at pick up! Really friendly but also informative about the van! Told us everything we needed to know. Laurens was fab! , he helped us with a van situation on the road! Super helpful and again really friendly.
We received a rather old campervan with more than 600’000 km for 2‘940 AUD for two weeks. The interior is very basic: it includes a sink, a microwave, a gas stove, a small fridge, a few small cupboards for food, and some storage boxes under the bench seat. There are power sockets inside the camper. The lighting is poorly designed, as the LED spots shine directly into your eyes instead of providing indirect overhead light. Additionally, the upper windows were leaking during heavy rain. In case you would like to listen to some music, bring an AUX cable or you have to rent it separately. The camper was not handed over in a clean condition; there was still sand and even rubbish left by previous renters. In addition, the clutch requires significant force to operate. The steering wheel vibrates when braking, indicating a potential need for repair. Overall, the size is adequate, but the vehicle is very basic and shows clear signs of age. We would not book the campervan again.
Had the best time on our trip thanks to Travellers Autobarn. The team made it so seamless and the van was a dream. So many memories made! Shoutout to Tom, who’s an absolute gentleman! He dropped us to the train station and everything! Above and beyond!
I am so greatful and pleased with the customer service and the understanding autobarn brissy has. Tom, scott and laurens stayed back a whole extra hr for me due to flight issues, then they gave me the full walk through of the campervan i hired. I cannot thank them enough for the time they took out of their day to make sure i was ready to go.
CAIRNS
We drove 16.000km from Cairns to Perth with Traveller's Autobarn and we had a great time! We needed roadside assistance twice (lost key and battery issue) and it went very smoothly with the insurance. The company answered emails and calls quickly and the whole process of pick-up and drop-off was super easy as well. I would do it again!
Very good experience. We can 100 % recommend it. No mechanical issues in 6 weeks of traveling. The fridge worked for more than 3 days without driving or extern energie 😊
Had a great experience travelling the East Coast with Travellers Autobarn. Our van was lovely and had everything we needed. The company are great to deal with. We dropped the van back to Jannis in Cairns, he was very helpful and lovely to deal with.
We had our second great experience with you guys,thank you! Pick up was quick and easy and return was the same. A great vehicle, friendly staff and a great holiday!
Nice team, good explanations and service. Wonderful time with the van! Excellent value for money. The van has many miles on the clock but it is part of the deal, we didn't have any issues during our ten-day trip from Cairns to Undara and back, but we took the full insurance just in case. One point of attention : we rented the van for 5, it is fine with 3 small kids and 2 adults with an average build, not more.
PERTH
We had a brilliant experience hiring a camper from travellers. The staff made sure we were confident and comfortable before heading out on the road and the van was kitted out and cleaned to a very high standard. It had every amenity that we required and they took the time to explain everything. It was the perfect way to see the west coast. We also appreciated being able to leave some of our luggage at the drop off/collection point. We made memories that will last a lifetime- thank you!
We had a very good experience with the van and the guys from the car rental company. Picking up the car was super easy, as was returning it. We had booked fresh towels, bed sheets, and a sleeping bag, and everything was clean. Only the interior of the camper wasn't really clean, and our Toyota Hiace was already a very old model with 660,000 km on the odometer. But it did its job great and was perfect for a 2-week road trip. Thank you for the great experience and service.
Rented a campervan for 12 nights to travel the west coast. Such a good camper, great setup, they think of everything! The customer support was so good too if anything goes wrong you feel so safe and supported. We had the best time. Went up to Exmouth and back down and loved it! Thanks so much!
Great experience with Travellers Autobarn. The van was reliable, well maintained and perfectly suited for a family road trip. Pick-up and drop-off were smooth and easy, with no surprises. The staff were friendly, helpful and took the time to explain everything clearly. We travelled around Western Australia for several weeks without a single mechanical issue, which is really reassuring when travelling with a child. Very good value for money. Highly recommended!
Great company! Very easy and straight forward booking, check in and drop off process! Would recommend and use again :) Basic set up, but perfect for two people for just a couple weeks, they're apparently installing fridges in the chubby vans which is what we had, and would be great, though the Esky we had in ours worked very well anyways! Easy to drive, we got really good milage and didn't run into any issues with the car, though they do have a customer care phone line if we did!
DARWIN
My Partner and I dropped off our van last week and we had the best time with it. From picking it up, to hitting the road and dropping it off our experience with Travellers Autobarn was amazing. The van was in great shape and the customer service from Wolf was excellent. Wolf welcomed us warmly and explained everything to us! If we ever travel to Australia again, we are definitely going to rent a van from Travellers Autobarn. Thanks so much! Lucy
My Partner and I dropped off our van last week and we had the best time with it. From picking it up, to hitting the road and dropping it off our experience with Travellers Autobarn was amazing. The van was in great shape and the customer service from Wolf was excellent. Wolf welcomed us warmly and explained everything to us! If we ever travel to Australia again, we are definitely going to rent a van from Travellers Autobarn. Thanks so much! Lucy
We rented a van in Darwin for 5 days. We got a nice greeting and the handover of the vehicle was very simple. The van was great and ran very smooth and also had all the necessary amenities we needed. On return again the drop off was made very easy by Jake. I would highly recommend.
Our experience with Travellers was once again top notch. Our trip from Brisbane to Darwin via Cairns and Uluru was perfect. Everything went really well with the Chubby and the customer service in the event of a minor accident was also well organised. A trip to Darwin is definitely worthwhile and Jack from Travellers, was really nice and competent and offered us a lift into the city.
Got a last-minute rental station wagon to check out Litchfield, Nitmiluk, and Kakadu national parks around Darwin. Craig was incredibly friendly and helpful when picking up the vehicle. It was older, but very clean and well maintained mechanically. It included all the gear I needed to enjoy my week of camping (tent, stove, all utensils and dishwashing equipment) and was able to rent a sleeping bag. Craig was also incredibly friendly and helpful upon drop off. Overall a positive experience and would recommend Travellers Autobarn to others!
