Customer Feedback Australia
SYDNEY
The Kuga (3 birth) van was the perfect vehicle for our 3 person trip up the east coast. The top bunk was long enough for me to sleep on when slightly diagonal (I'm 6'2", 183cm). The top bunk mattress gets a little uncomfortable after two days, so my son and partner swapped bunks on occasions (they were both comfortable up there). I like how the van changes from dinning to sitting to bedroom space so easily. There's ample storage and it provided a relaxed way to experience numerous guided tours of the main attractions.
Great little van for 2 people. Good value for money. Delay on pickup due to previous driver late return but was given newer van due to inconvenience. Thank again.
Rented the Chubby for 3 weeks from Sydney to Melbourne, great little van for the age, a little rickety sometimes but to be expected. Company provided all things we needed, pillows, bedding, stove, gas, cutlery & pots. The only things i would change are the ice box, could easily fit a small fridge in there, found it became abit of a pain constantly buying ice and food getting ruined by the water the ice left behind. Not much room to prepare food once the stove is out, so a pull out prep table would be great if that could be installed. Finally the pump tap was super splashy, and quite abit of work to use if you want to fill the sink to wash pots, maybe an auto tap would be more convenient, however these suggestions did not really dampen our experience. Jonah at Sydney was great, also Alex and the the team in Melbourne at drop off :)
We booked through Ratpack - who gave us a great deal…. The van, pickup and drop off were all exceptionally smooth! With lovley staff at both locations - Sydney and Brisbane! We throughly enjoyed our 6 weeks in the van, which was very well equipped for what we needed. Easy communication if needed (which we only required once) and very helpful. Couldn’t recommend Travellers Autobarn enough!
Great experience with Travellers Autobarn!! We absolutely loved travelling the East Coast and was the best way to see it. Jack was particularly helpful when dropping off the van in Sydney and gave us good tips for next time. Can't wait to use again 😊
MELBOURNE
Absolutely massive thankyou to Travellers Autobarn. Our trip in Australia was unforgettable thanks to your van hire. Drop off was very perfect and Andres at the shop was a legend! Super helpful, polite, friendly and un judgemental. We arrived late, not fully clean and with a slow punctured tire and Andres, Alex and Nico helped us out with the situation stayed open later than open hours and didn’t give us a hard time. Amazing customer service. Would highly recommend using this company and going to their shop in Melbourne.
I really wanted to take a moment to share how awesome our experience with Travellers Autobarn has been. What a ride! We hit the road in one of their Budgie vans, and honestly, it was such a fun way to travel. The vans are simple but have everything you need to get going — bed, kitchenette, eski, gas cooker all the basics covered. They’re easy to drive and give you the freedom to pull up pretty much anywhere and call it home for the night. Now, it wasn’t all smooth sailing — our first van had a few electrical hiccups — but credit where it’s due, Sam and the customer service team were absolute legends. They handled it quickly, made sure we were looked after, and really went above and beyond to get us back on the road. That kind of support makes such a difference when you’re travelling. A quick note for anyone thinking of hiring the Budgie: the photos show roof racks, but ours didn’t actually have any, so if you’re bringing surfboards, they’ll be travelling inside the van with you (which worked fine for us, but good...
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I had a wonderful week in the van I hired, equipped with everything I needed for my travels. The super friendly helpful staff made it an easy process to collect the van, explaining all the things, and dropping it off was also a smooth process. The van ran well and was so spacious for sleeping, and the kitchen well fitted out. Visibility was great while driving, especially with all the extra mirrors which helped immensely. I am now a van convert! Highly recommend Travellers Autobarn to anyone. sidenote: if you are paying a bond, note that it will most likely take 10 days to be refunded onto your card, rather than the three indicated (this is my experience)
We had an amazing experience with our van from Travellers Autobarn along the Great Ocean Road. Special thanks to Andre for his explanations and tips! We will for sure reiterate with them on our next roadtrip adventure 🤩
We had a great experience hiring from Travellers Autobarn! Andre and Nico were super helpful on collection, gave us a full tour of the van, loads of recommendations for our road trip and were just so genuine! The van itself was brilliant too, lots of storage, a comfy bed and really easy to find your way around if you’re new to these kinds of vehicles! We’ll definitely hire from these guys again for our next road trip! Thank you so much!
BRISBANE
Had the best time on our trip thanks to Travellers Autobarn. The team made it so seamless and the van was a dream. So many memories made! Shoutout to Tom, who’s an absolute gentleman! He dropped us to the train station and everything! Above and beyond!
I am so greatful and pleased with the customer service and the understanding autobarn brissy has. Tom, scott and laurens stayed back a whole extra hr for me due to flight issues, then they gave me the full walk through of the campervan i hired. I cannot thank them enough for the time they took out of their day to make sure i was ready to go.
We had such an amazing experience hiring from travellers Autobarn. Easy process. Tom was great! Very friendly and helpful. Great way to see Australia! Would definitely use these guys again.
Don’t let last minute changes get in your way to a good holiday, let the guys at travellers autobarn give some certainty back, recently was arranging a road trip to Caloundra and the team at travellers autobarn arranged for a rental van to travel in and camp along the way, and the whole process was smooth and stress free, furthermore the facilities inside the vans is well furnished; making for some very good memories. If that wasn’t enough, handy charging points in the office made for a full recovery of a dead phone battery, making sure one is prepared before the trip.
Me and my friend Jess rented a car with Travellers Autobarn from Brisbane and dropped it off in Cairns after an unforgettable 12-day adventure along Australia’s East Coast. From start to finish, the whole experience was seamless. The booking and pick-up process in Brisbane was quick and easy, and the staff made sure we had everything we needed before hitting the road. The car itself was perfect for our trip - spacious, reliable, and in excellent condition. Over the course of nearly two weeks, we had zero mechanical issues. Everything inside worked exactly as it should, which gave us complete peace of mind while covering long distances every day. Our road trip route took us through some of the most beautiful spots in Queensland: Sunshine Coast, Noosa Heads, Noosa National Park, Rainbow Beach, and even a magical night experiencing the famous bioluminescent “LEDs” on the Whitsundays. We also stopped in Bowen before finally arriving in Cairns, where our journey came to an end. Having such a dependable car allowed us to fully enjoy each destination without worrying about breakdowns or delays. Travelling with Travellers Autobarn truly made this trip stress-free...
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CAIRNS
Very good experience. We can 100 % recommend it. No mechanical issues in 6 weeks of traveling. The fridge worked for more than 3 days without driving or extern energie 😊
Had a great experience travelling the East Coast with Travellers Autobarn. Our van was lovely and had everything we needed. The company are great to deal with. We dropped the van back to Jannis in Cairns, he was very helpful and lovely to deal with.
We had our second great experience with you guys,thank you! Pick up was quick and easy and return was the same. A great vehicle, friendly staff and a great holiday!
Nice team, good explanations and service. Wonderful time with the van! Excellent value for money. The van has many miles on the clock but it is part of the deal, we didn't have any issues during our ten-day trip from Cairns to Undara and back, but we took the full insurance just in case. One point of attention : we rented the van for 5, it is fine with 3 small kids and 2 adults with an average build, not more.
Rented a chubby camper for 10 days from Brisbane to Cairns- the van was fantastic and comfy, would recommend them to anyone. Had a minor issue with bedding that customer service fixed rapidly and were easy to contact. Drop of in Cairns was a breeze with Colin, really lovely chap and finished off our time with TA with the same ease it started with.
PERTH
We had a fantastic experience renting this car. First of all the service is more than great, the staff is very friendly and they explain everything in details. The value is unbeatable, we paid around 1200AUD for 11 days of rental for a campervan (Kuga) where you can stand without a problem inside, cook in a decent size canpervan kitchen, use a fridge and microwave, and sleep very comfortably in a pretty big size bed. It also sleeps three people. Two pillows, two sleeping bags, two pairs of sheets, and two bath towels were provided (we were 2ppl). I have to say they smelled amazing and were perfectly clean. The van is equipped with a sponge and dish soap, many kitchen utensils, and some cleaning supplies. It also comes with a hose for water and one for power. Now for driving, I had only driven smaller campervans the past, and I quickly adapted to this one as it is very comfortable to drive. I would just warn you about driving when it’s really windy, as the car becomes wobbly. I would also check the tires pretty often as you do...
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What can I say. The trip with a travellers autobarn van (Kylie) was amazing. The pick up from Perth was quick and hassle free. We were shown around her and given a great explanation on how things worked, what to do and what not to do. From this we made our checklist for the journey every day to make sure Kylie was fit to take us on the next days amazing adventure. There were also details on camping and other useful titbits on the TA website. Kylie never skipped a beat and got us 9949.4km from Perth to Sydney with various detours to see the sights along the way. We loved our time with Kylie and it was nice to have a solid roof over our heads when it was raining. Also she was great when we stopped in the middle of the day for lunch and a cuppa. We could pull up or hop back in from a morning's hike, make a quick bite to eat before heading back on the road. Drop off was easy also. With an email and a text notifying us where and when and...
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Thank you so much! We highly recommend Abi, Anne-Gaëlle and Michael — they were all incredibly kind, helpful and professional. We had an amazing trip with the van, especially sharing this experience with my 80-year-old grandfather!
A great journey travelling down to Esperance and all the way up to Exmouth in 3 weeks!! In that time we had no issue with the van and drove over 5,000km! Would highly recommend this company! But be prepared for all of the fuel stops as there were a lot. All in all, a great experience.
Campervan was great. No issues at all during our trip. And we travelled nearly 7000km. Was a great experience allround from check-in to returning the camper. Friendly and helpful staff! 100% recommend
DARWIN
My Partner and I dropped off our van last week and we had the best time with it. From picking it up, to hitting the road and dropping it off our experience with Travellers Autobarn was amazing. The van was in great shape and the customer service from Wolf was excellent. Wolf welcomed us warmly and explained everything to us! If we ever travel to Australia again, we are definitely going to rent a van from Travellers Autobarn. Thanks so much! Lucy
We rented a van in Darwin for 5 days. We got a nice greeting and the handover of the vehicle was very simple. The van was great and ran very smooth and also had all the necessary amenities we needed. On return again the drop off was made very easy by Jake. I would highly recommend.
Got a last-minute rental station wagon to check out Litchfield, Nitmiluk, and Kakadu national parks around Darwin. Craig was incredibly friendly and helpful when picking up the vehicle. It was older, but very clean and well maintained mechanically. It included all the gear I needed to enjoy my week of camping (tent, stove, all utensils and dishwashing equipment) and was able to rent a sleeping bag. Craig was also incredibly friendly and helpful upon drop off. Overall a positive experience and would recommend Travellers Autobarn to others!
Everything was great. We hired an older car with camping equipment and got great value for it. The camping gear was ideal for our trip. Craig at the Darwin office was really nice, gave us lots of tips, and explained everything clearly. We accidentally locked our keys in the car and had to use roadside assistance — that went smoothly too. Overall, really satisfied with the value for money. Would book again!
We rented a car from Travellers Autobarn in Darwin for a two week roadtrip and it was amazing - they do also have very fair prices. We had some issues in the beginning but the sweet guy was very helpful and gave an excellent service and solution! I would highly recommend renting from here!!
