Customer Feedback Australia


Sydney


Ingrid Sofie Indrebø
Ingrid Sofie Indrebø
12:38 20 Sep 18
We had the best experience with Travellers Autobarn! When we piced up the car, Toni Anne welcomed us with open armes. She guided us thrue everything and made the rental very easy! The car is very practical and the service from the company was vert good! Best woman and service we have ever met! A BIG thanks to Toni Anne!! Love from Anne and Ingrid:))read more
Greg Perkins
Greg Perkins
17:10 01 Sep 18
Not actually at the airport. Seem to be ok; nice staff.
Nyucify
Nyucify
09:48 30 Aug 18
I recently returned from a fantastic 4 weeks vacation with my friends, travelling from Sydney to Cairns in the HI5 Campervan. There were some minor damages in the Van, which we discovered bit by bit during our ride, for example broken casings and the defect (yet usable) gas stove. But considering that the car had run 600.000km already when we got it, it was in a very good condition. None of the damages stated a serious problem, and it is obvious that things get damaged when an object is used this frequently. The Van was absolutely clean when we picked it up. Pillows, sleepingbags, sheets as well as the pans were wrapped in plastic, making everything as hygenic as possible.Now besides the very pleasing occurence of the van, I need to mention the extreme friendliness of the staff at Travellers Autobarn. During the pick up there were some confusions and problems, but the Lady in Cairns (unfortunately I do not know her name) was patient and tried her best to help us - successfully. The staff in Cairns was just as friendly when we returned the car.Overall a great vacation! Due to the smaller damages I will not give five stars, though. However I would recommend Travellers Autobarn to any roadtrip enthusiasts!read more
Stephanie Hall
Stephanie Hall
03:55 26 Apr 18
Budget but brilliant! Fully stocked van, very clean equipment and bedding etc. Could not fault and will use again
Caleb Spencer
Caleb Spencer
05:50 17 Apr 18
We hired a car in a relocation deal and the customer service was excellent. The car was in fine working order and staff were very helpful. Be warned: speak to staff beforehand about how tolls work in Australia if you’re not sure. Tolls are very confusing/unfair in Australia and you need to avoid admin fees ($75 a pop!).read more
Eduardo Riveros
Eduardo Riveros
20:59 25 Mar 18
A perfect place for a night after a 2 weeks long Travel from Cairns to Sydney. My congratulations to the council and Autobarn vehicle .100% recomended. Ref #50585
Valentina Carrasco
Valentina Carrasco
20:57 25 Mar 18
Very comfortable campervan, we have been traveling for two weeks and I feel like at home. 100% recomendavld. It has everything qhat you need. #50585
William Telford
William Telford
01:14 21 Mar 18
Just picked up a Chubby at Travellers Autobarn, Sydney. Toni-Anne was super helpful and friendly and dealing with loads of other customers too. Went the extra mile to ensure we were set up for our one week trip. Thanks very much!read more
Kyrstie Wade
Kyrstie Wade
01:26 11 Mar 18
We weren't really familiar with the different rental companies in Australia but after contacting a few we decided on Travellers Autobarn. From booking our rental to pick up and drop off, everyone from the team that we encountered were super friendly and professional at the same time. Everything went really smooth and we always felt like we were in good hands.At first we weren't sure about going with a station wagon but in the end we were very happy that we did. With the station wagon we had the flexibility of sleeping where we felt most comfortable with the temperature that day. Sometimes we slept in the station wagon (more than enough room for 2), the tent (that comes included), or a hostel with air conditioning (and not feeling bad about spending the money on that as we weren't spending much per day on the rental anyway). In the end it was the perfect option for us!read more
Tom Burke
Tom Burke
01:23 28 Feb 18
Outstanding service, Truely the Backpackers Dream, wether its a 4WD in Alice Spring's, to site seeing in Sydney in the legendary Hi-Top. Travellers Autobarn is the 5 star option
Mathew Tomaney
Mathew Tomaney
05:54 14 Feb 18
Great vehicle- The Chubby was perfect for two to travel in comfort. Ours was obviously still quite new and clearly just been refitted, so was very easy to drive and enjoy! When a medical emergency cut our trip short, the team at Travellers Autobarn were very helpful and considerate, I really can't fault the service! The only issue I could find was that the electrical hook-up point didnt seem to work - the cable just wouldn't stay snug, meaning the one night we actually bothered with a powered campsite was a bit of a waste. It didn't really impact us anyway as keeping mobiles charged was easy with all the extra USB points in the van ;) If you were going to be charging laptops/camera batteries, I would recommend you give everything a little test-run on pick-up, just to be sure!I'll certainly be using TA again in the future; every other backpacker van we passed on our journey just didn't compare to our suprisingly spacious Chubby :)read more
Melanie Stocker
Melanie Stocker
09:37 14 Dec 17
This was the second time we choose Travellers Autobarn as our rental company in Australia. Last time we booked a Kuga Campervan, but this time we went for the Chubby Camper as we wanted to experience the real vanlife.The guys from TA were very nice and helpful when we checked in at the station in Melbourne. We had a bit of a problem with our credit card (our limit was reached) but they did everything they could to help us solve the problem. Thanks again for your patience we really appreciate it!Driving the van was easy and comfortable with a lot of space in the front cabin. It has a really good built in air condition that guaranteed having always the temperature we needed (heat in the morning, cool in the afternoon).When we compared our van with others we realized that ours was slightly bigger what we really appreciated. We were pleased with the extra room we had. Especially when you are a bit taller you will be very happy with this van for sure. We spent 8 nights in this van and slept every single night so good! Very comfy cushions, pillows and good quality sleeping bags.The equipment of the van (kitchen stuff, sleeping bags, pillows, towels etc.) were in good condition, some of them even brand new. We got everything we needed and were content with the provided equipment. All in all we had a great time and were glad we’ve chosen Travellers Autobarn again.Have a safe trip guys! Enjoy :)read more
Nicole
Nicole
07:54 07 Dec 17
2 weeks ago, when we picked up our van, we met the most lovely lady welcoming us! Thank you so much, Toni-Anne, for everything! :) you are a true gem and we would always book again with Travellers Autobarn!read more
zweidiereisen
zweidiereisen
01:33 26 Nov 17
2 WEEKS ROADTRIP WITH THE KUGA CAMPERVANWe had a great experience with Travellers Autobarn and can highly recommend this rental company. The customer service is excellent and we felt very welcome and well informed by the lovely staff. Our Roadtrip with the Kuga Campervan was amazing, so comfortable and cosy. Everything in the car was in good condition and worked without any problems. Would definitely choose Travellers Autobarn again!read more
Lexi Francke
Lexi Francke
00:08 25 Nov 17
We hired a chubby campervan at travelers autobarn. We got helped by Tony Anne, she was a great help and took the time to help us and did a great job! Thankyou. Would definetly recommend!
Abby Kl
Abby Kl
02:22 17 Nov 17
We have had such a good time in our campervan! The crew at Travellers Autobarn are very helpful, friendly and professional. A special thanks to Toni in Sydney, despite checking in people for about four or five different vehicles she was attentive to everybody, including providing cold fresh coconuts while we waited.To new customers: do bare in mind it takes quite a while to process the paperwork, check the vehicle over and do all the other bits. This is normal for renting a vehicle, be patient.read more
Eleanor Paterson
Eleanor Paterson
01:05 10 Nov 17
Toni-Anne has great customer service and made the whole pick up experience very easy, answered all our questions and had all the information. The vehicle we received was great, didn’t have a problem with it for the 6 weeks we hired it, did have to change a tyer, but overall great value for money. The company sorted out a new tyer for us right away, which we picked up the next day and only took an hour!read more
bach adba
bach adba
04:09 02 Sep 17
I have had the best experience with Travelers Autobarn.The vehicle was very clean and it had everything I needed for three weeks trip. It is well designed with everything you need on the road. Water tanks are enough for three days use. easy to fill up fresh water and depose of the Gray water with all the connections inside the storage are. It had enough storage for all my bags. the LPG gas bottle was enough for me the whole trip and can be filled in any petrol station and it had the generic connection. battery had enough charge to last. I was freedom camping most of the time and I didn't need to go to campsite. It has a 2xUSB charging ports to charging while you camping. It has electricity points if you connected the Van to powered site.The van have enough space to stand up comfortably with no issues(I am 6.2).Mechanically the van was great. I drove almost 4000km with not a single issues.The staff member both on pickup and drop off were very professional and helpful. On pick up they recommended some places to go which was great. Joseph was great and explained everything about the vehicle and gave me enough tips for driving in NZ. I had to call the centre twice in my trip. The staff answered and helped me in every way I needed. When dropping the van off staff were very welcoming and made the transaction very fast and easy.I highly recommend this company staff members are very professional and makes you feel like family. The vehicle is fully equipped with everything you need, and it was in great mechanical conditions.Thank you Joseph, Mike, and everyone else I dealt with. Great experience in every aspect of Itread more
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Melbourne


Ross Wilson
Ross Wilson
03:30 11 Dec 17
Great experience renting from these guys, van was spot on (easily best value for money we've found) and the staff were excellent and massively helpful both when we picked up and dropped it back again. Would definitely recommend.read more
Trudy Gallagher
Trudy Gallagher
21:20 12 Nov 17
Van (an older chubby model) was in great condition and really good value. Staff at the Melbourne office are really friendly and helpful, especially the bloke with the beard. Will definitely use them again :)read more
Pironti Marina
Pironti Marina
08:47 12 Nov 17
Great experience with them, the campervan was a great condition. To small for three people (2 adults and 1 kid). We take one big next time.Thank you
Onelife Travelling
Onelife Travelling
10:02 08 Nov 17
We were attended at the pick up by a very helpful lady that showed us our new Chubby van and carefully explained everything we needed to know about it. We were glad our model was one of the new ones they have, very very comfortable!Had an amazing 2 weeks road trip with this van. It features everything you need for cooking, bed sheets, water and power, and never had a problem with it. Sad to drop it off eventually. Thanks TAB , well done!read more
Lena T
Lena T
02:55 01 Jun 17
We have hired a Ford station wagon for our one month East Coast trip and drove 5,000 km without any issues at all! The car was in good condition, clean and equipped with all necessities, like portable stove, chairs, table, tent. We were even given the foam mats when we said we had nothing to put under our sleeping bags (linen and covers are not provided). At the end of our trip in Melbourne, we had teary eyes when we had to give it back, since this car became our transport, shelter and home for the past 30 days and we were sad to let it go. The guy at the drop-off point was very friendly and did everything quick. We checked the car together and there were no issues with inspection. I think that Travellers Autobarn offers good value for money and I am really happy we went with them, as it made our trip in Australia a great experience we will never forget.read more
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Brisbane


zweidiereisen
zweidiereisen
01:34 26 Nov 17
2 WEEKS ROADTRIP WITH THE KUGA CAMPERVANWe had a great experience with Travellers Autobarn and can highly recommend this rental company. The customer service is excellent and we felt very welcome and well informed by the lovely staff. Our Roadtrip with the Kuga Campervan was amazing, so comfortable and cosy. Everything in the car was in good condition and worked without any problems. Would definitely choose Travellers Autobarn again!read more
Onelife Travelling
Onelife Travelling
09:52 08 Nov 17
We got to Brisbane after 2 weeks on the road with one of their Chubby vans, extremely comfortable and spacious. We drove almost 3500kms and never ever had an issue. Our model was quite new, clean and fully furnished with all the cooking utensils and blankets we needed. The guy at the reception gave us a warm welcome and checked everything was alright with the vehicle. Thank you Travellers Autobarn team for this great trip!read more
Julia Hammann
Julia Hammann
05:25 11 Sep 17
I had the funniest end of my journey with Sam. He provided me with an awesome exceptional customer experience and even let me print my boarding pass for the flight. He just came back from a long trip from Europe as well and we cheerfully shared our travelling highlights. I can totally recommend that branch!read more
Sherry Lu
Sherry Lu
12:49 31 Aug 17
We rented a station wagon for 59 days. We picked up in Brisbane, returned in Melbourne and covered some 13000km in between. We had done research before the trip and decided to go with TAB because of the value, and the option of a station wagon. It's also great that they offer unlimited kilometers with their rentals. The living equipment (tent, tables, chairs, kitchen stuff etc) were in good condition, and allowed us the option of camping in the tent or sleeping inside the car (we did both, depending on the weather). The staff at both Brisbane/Melbourne branches were very friendly and efficient; both the pick up/drop off process were quick and painless. It definitely helps to have all your information ready beforehand (drivers license, credit card for bond, knowing what insurance you're choosing etc.). The staff at pick up went through some important notes (tolls, what to do in an accident, camping discounts), so it is beneficial to pay attention. Definitely download the Travellers Autobarn app, since that contains good camping information as well. When we had a car issue, the Customer Care team was again helpful and quick to respond to our questions over the phone and email. Overall, we had a great experience and would recommend TAB to other travellers. We would also rent with them again!read more
sarah lally
sarah lally
06:45 22 Aug 17
We had a great experience with Travellers Autobarn when we hired a campervan for Splendour. The customer service was outstanding at the depot both when we picked up and returned the vehicle. The guys were great at the Brisbane depot. I think we were served by John who made sure we had everything we needed.read more
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Cairns


Elena Giesen
Elena Giesen
05:23 14 Oct 17
Very friendly staff and a good service! Highly recommendable!
Leif Terstegen
Leif Terstegen
05:20 14 Oct 17
I had an appointment with Steffan this day, he was absolutely kind, just in time and answered all my questions! Any time again
Andre Burri
Andre Burri
01:44 14 Oct 17
We were visiting several Campervan Rentals in Cairns but did not found a great deal. Than we went to Travellers autobarn. They were by way the friendliest and most professional compared to the others. We were advised very carefully, every questen had been answered and moreover they gave us very good hints for our journey. We ended up with a great deal: a very big campervan for a very cheap price. We are so happy and look Forward to our adventure! We think Travellers autobarn is the best Car & Campervan in town! You should defenitely pay them a visit!read more
Laura Saija
Laura Saija
08:13 29 Jul 17
Had a great time with Travellers Autobarn chubby van for 5 days. Drove from Cairns to Brisbane. Cheers Laura
Stephanie Jones
Stephanie Jones
03:00 02 Jul 17
Convenient location in Cairns for pick up. The staff were fantastic. Super organised and the early check in provides a quick and easy collection.The detailed travel packs and the app is really helpful.Would definitely recommend the company and it's services to anyone looking to rent a campervan.read more
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Perth


peter verhoeven
peter verhoeven
02:39 07 Nov 17
The bond for 14 days does nog work in this way you arranged it. It cost us a lot of effort to get it back after 4 weeks.
Annemarie Knaup
Annemarie Knaup
08:15 07 Sep 17
Travellers Autobarn- a good choice to get around- good value for money.The Pickup in Perth was unfortunately delayed due to some technical issues but the staff was so kind to move the drop-off to a later time. There is also a really nice sandwich restaurant. Go there for a snack before you hit the raod.Being able to pre-check in via an online form was very convenient and speed up the check in process.The way of taking notes of the already dented or scratched parts of the Camper was excellent. The introduction video was also helpful and easy - you get what you expect.The extra information given and the road map was a nice bonus and it was easy to look up things while making your way to the next stop. You can also get a 10% Discount at certain campgrounds which was pretty cool.Being on the road for 15 days without any incident or issues in general was just awesome. Even the big Hi5 Camper automatic was super easy to drive, even for my mate who had never driven a larger car before.However remember not to drive from dusk till dawn. While crossing the Nullarbor we saw heaps of dead Kangaroos. It’s much safer during the day :) and you can see the alive ones better. As well as Emus, Alpacas and what not, walking along the raod.Make sure you’ll find at least one campground where there is no light anywhere near and no bigger city close by. You’ll be able to see the milky way if you look up ;) Traveling during the Australian winter is actually not too bad. Campgrounds are cheaper, no mosquitos, it’s not busy at the sights, yaay. and not too hot in the van. I’d take my own sleeping bag next time though, the ones from the Van were too cold for me. Quick Tip- if you travel during winter, make sure you get the heater. It’s small but does a good job- totally worth it.Sleeping up is not ideal for claustrophobic people as there is not much space between you and the ceiling. It’s doable though and even sleeping up there with two people is manageable. The car has a great way of circulating the air as there was never thick air even in the morning and no wet windows from breathing as one might think.There is also not much space to store luggage so make sure you bring soft bags to squeeze them under the back seats. You also don’t need that much as they supply sleeping bags, towels, pillows, cutlery, pots, cups, kettle and plates. The van also had an AUX cord which was amazing and ee could play our music.I’ve heard that sitting in the back is not that comfortable. Just use pillows to make it more comfortable. The seats in the front are quite comfy and there is space for your coffee, phone, maps, etc.The best thing about the Van is probably that you can stop anywhere, turn on the gas and cook for yourself a little something while enjoying awesome views. You can also transform it in a two bedroom in approx. 10 minutes. It’s super easy.After 15 Days driving and sleeping in the Van I can say that it was a nice experience and it’s a reliable car. It definitely can be a home for a certain amount of time. Also driving up and down the mountains on small roads went super smooth, you might not think so but it works.The Drop-off in Sydney went smooth and quick, with a little survey at the end. I'd do it again :) Cheersread more
Ollie Holder
Ollie Holder
13:01 21 Aug 17
I rented the KUGA camper for 25 days on an epic road trip from Perth to Darwin. The trip started off poorly as I had missed the small print when using a family member's credit card for the bond. Whilst this was entirely my fault, the lady at the desk did state that this information was often missed by customers and that Travellers Autobarn were in the process of making it more clearer to speed up the vehicle pick up procedure.Once we had sorted everything out, we were on our way and the vehicle ran like a beauty. We had three people in the front and didn't at all feel claustrophobic. The gas tank lasted the full 25 days (which we refilled at the end of our trip for $7.99 to ensure we didn't have to pay the $50 fee) and the fridge kept running the entire time for all the cheese and wine we had (camping with style).The beds were comfy though you may have some trouble getting up to the top one if you are 6ft+! The ventilation of the vehicle we superb, although we did not start using the air con until we had crossed into Northern Territory.Travellers Autobarn is a great rental company and I strongly recommend going with them for any road trip you may have planned! My top tips from my experience would be:- Ensure you have ID for the card owner if you are using someone else's credit card for the initial bond- Take out windshield protection; far too many road trains kick up stones that chip away at the glass- Travel with two others; it's more efficient and more enjoyable, just make sure one of them is tiny or has a tent- Drive no faster than 80kmph as these heavy vehicles only get 400km to the tank- Drive slow at night - kangaroos and cattle can do serious damage to your vehicle and more importantly, your health!Thanks again to Travellers Autobarn and Amy, you guys are awesome!read more
Victoria Macdonald
Victoria Macdonald
02:05 22 Apr 17
We had a really positive experience with Autobarn. They were recommended to us by a fellow traveller and we not only received a quote very promptly when we emailed but also some itinerary ideas from them which was super helpful. Even though the van had done a lot of mileage we did not have any issues with the van through our entire trip, phew! Overall had a fantastic 2.5 weeks travelling around in the camper, memories we will never forget of Western Australia. Thanks Autobarn!read more
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Darwin


Caro S.
Caro S.
03:06 12 Dec 17
We weren't sure if we really wanted to buy a car but Zoe and Rupert showed us the advantages of driving your own car in Australia and now after 3 months we're happy we made this decision! On our journey from Darwin to Adelaide, Melbourne and finally Cairns we never had any issues with the car and felt very secure through our 24h-road assistance. The staff of Darwin put brand new tires on our car and we never had any difficulties on the road. Furthermore, they equipped the car with camping gear for three people even though it's usually only camping gear for two people. We highly recommend Travellers Autobarn for anyone who wants to have a safe trip with a car in very good conditions and a reliable company.read more
Jasmin Burn
Jasmin Burn
05:37 10 Nov 17
Experience with Travelers Autobarn was amazing. Right from pick up in darwin to drop off in Perth, we had a completely professional service. Had one minor issue on the road with the vehicle and it was sorted right away, just had to go to the nearest mechanic with an account with Travelers Autobarn to get it sorted and then was back on the road again a few hours later. The van was a bit old but we'd expected that, for the money we paid. Even in saying that, the vans are kept in top condition for their age. Everything we needed was included and couldn't complain. Definitely recommend!read more
Melanie Stocker
Melanie Stocker
05:43 05 Sep 17
We have rent a Kuga Campervan in Darwin for 9 days in total. We did a roadtrip through Kakadu NP and Litchfield NP and had the best time!But first things first: Everything went really smooth and fast on our pick up day. They staff from Travellers Autobarn explained it well and told us everything we needed to know about the car and the equipment. The size of Kuga Campervan was perfect for us (young couple). We are traveling since 8 months and the best sleep so far we had in this van, no joking! Normally we just kept the bed there during the day as it’s pretty easy to reach the boxes underneath (lots of storage room!). But the table is built in less than 5 minutes, so it wouldn’t be a big effort. They provide all the kitchen stuff you need. There are different sizes of pans, a kettle, several plates, cups and mugs, etc. Everything was in great condition and as good as new. The fridge was big enough and held our food fresh and cool. The water tank lasts three days. Our tip: Fill the tank whenever you are able to so you never have to worry about running out of water!On our Drop-off day it was very easy and uncomplicated. Great end of a great trip. We’d totally recommend renting a campervan from Travellers Autobarn!read more
Ollie Holder
Ollie Holder
13:01 21 Aug 17
I rented the KUGA camper for 25 days on an epic road trip from Perth to Darwin. The trip started off poorly as I had missed the small print when using a family member's credit card for the bond. Whilst this was entirely my fault, the lady at the desk did state that this information was often missed by customers and that Travellers Autobarn were in the process of making it more clearer to speed up the vehicle pick up procedure.Once we had sorted everything out, we were on our way and the vehicle ran like a beauty. We had three people in the front and didn't at all feel claustrophobic. The gas tank lasted the full 25 days (which we refilled at the end of our trip for $7.99 to ensure we didn't have to pay the $50 fee) and the fridge kept running the entire time for all the cheese and wine we had (camping with style).The beds were comfy though you may have some trouble getting up to the top one if you are 6ft+! The ventilation of the vehicle we superb, although we did not start using the air con until we had crossed into Northern Territory.Travellers Autobarn is a great rental company and I strongly recommend going with them for any road trip you may have planned! My top tips from my experience would be:- Ensure you have ID for the card owner if you are using someone else's credit card for the initial bond- Take out windshield protection; far too many road trains kick up stones that chip away at the glass- Travel with two others; it's more efficient and more enjoyable, just make sure one of them is tiny or has a tent- Drive no faster than 80kmph as these heavy vehicles only get 400km to the tank- Drive slow at night - kangaroos and cattle can do serious damage to your vehicle and more importantly, your health!Thanks again to Travellers Autobarn and Amy, you guys are awesome!read more
Nicole Zink
Nicole Zink
11:43 29 Aug 16
Had a great time with our Chubby camper travelling to the red centre. Even for an aussie this has been a trip of a lifetime and the team at Travellers Autobarn in Darwin just made the whole process of getting on the road super easy. We even got a few solid tips for our travels. I'd recommend these guys to anyone travelling by road across Australia. The vehicle was clean, the team seemed to be reliable and every part from booking, pick up and drop off was easy. Thanks guys!read more
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